IT Support Associate

#KeepGrowing with Nutrafol

Come grow with us. We’re a growing company. Everything we do, we do to help people grow into the best version of themselves.

As the pioneers of hair wellness, we create natural, clinically effective solutions for hair growth and provide support for people at every step of their hair journey. Our multi-factorial approach targets the root causes of hair thinning using a patented blend of medical-grade botanicals -- and is recommended by over 3,000 physicians and hair professionals for trusted, reliable results.

We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too -- by embracing individuality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation.

Keep growing. It’s our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow.

About You

We are seeking an IT Support Associate to join the Nutrafol team. While this role is remote, it does require someone to be located within commutable distance of our NYC office - you’ll be expected to be in-office as needed, to support technical needs in the office and to help deploy new tech equipment to employees. 

Day-to-day you’ll be assisting everyone from brand new employees, all the way up to the executive team while remaining efficient and effective with all of the tools and software they need. You are comfortable with a broad scope of work, ranging from setting up Macs and PCs, troubleshooting software and hardware, helping team members get connected to various tools and services, standing up new software products and platforms, all while staying organized and efficient from a cost and timing standpoint.

You are a true people person, wanting to help the team however you can, and you are passionate about technology and finding the solutions to problems.

Responsibilities

• Respond to employee issues and tech support requests.
• Help employees troubleshoot IT-related problems spanning AV, computer software, mobile devices, network connectivity, G-suite, etc.
• Provide assistance with onboarding of new employees; i.e. setting up computers, accounts, and access to various systems.
• Control access to various cloud-based solutions and assist in the procurement of new systems to improve employee satisfaction and efficiency.
• Provide oversight and maintenance on tools and systems …