IT Support and Operations Specialist

HackerOne is the global leader in human-powered security, harnessing the creativity of the world’s largest community of security researchers with cutting-edge AI to protect your digital assets. The HackerOne Platform combines the expertise of our elite community and the most up-to-date vulnerability database to pinpoint critical security flaws across your attack surface. Our integrated solutions, including bug bounty, pentesting, code security audits, spot checks, and AI red teaming, ensure continuous vulnerability discovery and management throughout the software development lifecycle. Trusted by industry leaders such as Coinbase, General Motors, GitHub, Goldman Sachs, Hyatt, PayPal, and the U.S. Department of Defense, HackerOne was named a Best Workplace for Innovators by Fast Company in 2023 and a Most Loved Workplace for Young Professionals in 2024.

Support and Operations Specialist

Remote Location: Washington, DC or Austin, TX

Position Summary

Are you an amazing problem solver? Are you excited to learn and grow into an IT career? Do you have a track record for great service and strong technical knowledge? If so, HackerOne wants you to be new IT Support Specialist. This is a hands-on role that will include advanced support for our employees around the world. Help be the face of IT for HackerOne’s internal customers.

At HackerOne, we embrace a Flexible Work approach, enabling our team members to work remotely while maintaining productivity and collaboration. We are seeking candidates located in Washington D.C. or Austin Tx, and the surrounding metropolitan areas, to facilitate occasional in-person interactions as needed. While the position is primarily remote, there will be periodic in-person requirements to support team collaboration and foster stronger connections. This approach ensures flexibility while providing opportunities to build meaningful in-person relationships that strengthen our team and company culture.

What You Will Do

Our new Support Specialist will spend the first several months getting acquainted with our tools, systems, and processes. Working with our amazing IT Engineers supporting real tickets, devices, and employees. The IT support Specialist role is an amazing entry point to HackerOne, we encourage our IT staff to follow what interests them, be it IT administration, building processes, automation, and more! The IT Support Specialists of HackerOne interact with more employees across the organization than almost any other role in the company. Solving problems, learning, and building relationships across departments. It’s a fantastic viewpoint to watch a uniquely positioned technology company as it continues to grow.

• Effective prioritization and escalation …