IT Support Analyst II

General information

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Job Title IT Support Analyst II Functional Area Teammate - Information Technology City Remote Work Location Type Remote Employment Type Full-time (30+ hrs/week)/FULLTIME

Description & Requirements

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Position Description & Requirements

POSITION SUMMARY:Radiology Partners IT Team is seeking a motivated, high performing Support Analyst. The incumbent will provide IT support to end users who utilize Radiology Partners IT systems in the practice of providing and supporting radiology services. IT supports responsibilities includes trouble shooting, problem management and apply analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the efficiency and benefit of Radiology Partners IT team.
WHO WE ARE AND WHAT WE DO:Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.
WHY RADIOLOGY PARTNERS:

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Great Place to Work Certified

POSITION DUTIES AND RESPONSIBILITIES:

• Manage and troubleshoot daily IT issues for desktop PCs, mobile devices, and VPN tunnels, providing on-call support as needed.
• Oversee IT activities related to user access, incidents, service interruptions, and downtimes, ensuring consistent user experience.
• Document and communicate processes, including "how-to" guides and downtime procedures, to improve training and knowledge gaps.
• Analyze HL7 messages, identify recurring issues, and work with internal and external resources to implement permanent solutions.
• Utilize the ticketing system to document solutions and communicate resolutions effectively to customers and team members.

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience preferred.
• Proficient in technology with experience in software installation, configuration, and troubleshooting, particularly in PACS systems and radiology workflows.
• Strong customer service skills and experience with hardware, networks, and voice dictation systems like PowerScribe.
• Critical thinking and creative problem-solving skills, with prior experience in Healthcare IT.
• Knowledge of radiology flows and the ability to provide effective on-call support.

COMPENSATION:The salary range for this position is $60,000.00 - $75,000.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).
SHIFT: Sun-Wed 12pm - 10:30pm CST
Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.
CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.
Radiology Partners participates in E-verify.
Beware of Fraudulent Messages: Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email recruiting@radpartners.com to notify our team.
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