IT Specialist

Chainguard is the secure foundation for software development and deployment. By providing guarded open source software, built from source and updated continuously, Chainguard helps organizations eliminate threats in their software supply chains.

Founded by the industry's leading experts on open source software, security and cloud native development, Chainguard has built the largest library of open source software that is secure by default. 

Chainguard’s mission is to be the safe source for open source.

The role, in a nutshell:

As an IT Specialist at a remote technical company, your role is crucial in ensuring the smooth operation of the company's IT infrastructure and supporting all Chainguardians. You'll be responsible for managing and troubleshooting various IT systems, providing empathetic, detailed, and prompt technical support to employees, implementing/ensuring compliance with security, and collaborating with the entire company. Working remotely requires strong communication skills, self-discipline, and the ability to collaborate effectively with internal stakeholders across many different time zones. As one of the first IT hires, this role is a great way to get a lot of experience across many projects and processes actively being created. 

What you’ll do:

• Prioritize excellent customer service to employees; quick response and proper and accurate feedback on technical problems
• Utilize, maintain, and improve our ticketing system and process
• Receives requests through the IT ticketing system, via email, or Slack for assistance on computer related problems including hardware, software, peripheral, and related equipment; determines severity of problems; troubleshoots, resolves or escalates to appropriate technical staff as appropriate
• Assist users to self-service resolve problems by writing documentation/help articles
• Participates in the acquisition, installation, upgrade, and maintenance of workstations, laptops, software, and business systems
• Installs and configures software for new users; manage hardware and software asset lists through our MDM’s and Security tools
• Escalates technical issues and coordinates with IT leadership to resolve problems and provide solutions
• Ensures compliance with established IT/Security and company policies and procedures
• Provides on-call support (some holidays)
• Help manage employee lifecycle through onboarding new Chainguardians with tools, systems, and hardware collaborating closely with Chainguard’s HR/Recruiting team.

What we're looking for:

• Experience in IT Support, ideally at a remote or startup environment
• Experience with MacOS and Linux
• Experience with mobile device management (MDM)
• A strong understanding of IT Security best practices and a desire to improve them
• Excellent written and verbal communication skills with both technical and non-technical audiences
• Some travel required
• Help maintain/troubleshoot company conference A/V systems as needed
• Proactively self-motivated and self-starter
• Strong ability to cycle between working independently and in a team environment
• Motivated and eager to participate in growing and changing environments (often wearing “many hats”)
• An eagerness to grow and build a company that’s solving an important problem

About Us

We live and breathe our company values:

We are customer obsessed - We focus on delivering solutions to our customers that create value and make their lives better.

We have a bias for intentional action - We prioritize, plan, try things, and fail fast.

We don’t take ourselves too seriously (but we do serious work) - We are solving an important problem which takes focus, but we also like to enjoy the journey.

We trust each other and assume good intentions - We’re transparent with decisions to empower team members to make well informed decisions.

A few of the benefits we offer:

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a $400 monthly stipend for coworking spaces, phone and internet costs. 
• Our Approach to Equity:  Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). 
• 100%  Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. 
• ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. 
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.
• For a full list of our benefits and rewards, click here.

If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians'' with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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