IT Specialist (Hybrid, Washington DC) - Washington, DC & Remote (Hybrid)

We are looking for an experienced IT Specialist to join our growing, distributed team and support us in delivering critical technology solutions that help people live better lives.
As an IT Specialist, you will report directly to the Director of IT. In this role, you’ll leverage technical expertise to build and guide our developing infrastructure, as well as lend hands-on technical support to colleagues across the US and Canada. 
As Coforma grows, so do our technology needs. We use a variety of mostly SaaS applications and platforms that require focused, knowledgeable administration. At the same time, we’re always improving and evolving. With that in mind, you’ll be responsible for supporting our existing infrastructure while finding new ways to enhance our capabilities. 
You will be a champion for reliable, stress-free technology and bring hands-on experience in turning long-term goals into actionable plans and solutions. 
Because the IT Specialist will provide support and work directly with users across all company levels, exceptional communication skills, and a customer service mindset are must-haves. 
Let’s work together to build and support an organization dedicated to delivering software and services that make a positive impact.
Location: Washington, DC (Hybrid — In-office 1-2 days every week)
$117,420 to $143,170 Annual Salary + Benefits + Growth PotentialPlacement within this range will be based on the competency level of the candidate. An offer will be made at one of the following tiers:
Tier 1: $117,420— Meets minimum qualification/experience requirements. Beyond onboarding, will need additional guidance and training to perform key responsibilities of the role.Tier 2: $130,810— Experienced and fully-competent. Beyond onboarding, can independently perform key responsibilities of the role.Tier 3: $143,170— Highly-experienced and can perform all responsibilities of the role at a higher level than expected once onboarding is completed.
To honor our company-wide equitable pay system, the posted salary range and corresponding tier salaries are non-negotiable.
The job posting for this role will close by 5:00pm PDT on Monday, May 13th, 2024.The desired start date for this role is mid-to-late June 2024.
This is a hybrid role that is expected to work on-site at our Washington, DC office at least once a week. Applicants must reside within driving distance of our Washington, DC office to be considered for this position.

What You’ll Do (Responsibilities)

• Manage SaaS tools for all Coforma employees by providing support via IT support tickets
• Work closely with the Director of IT in launching new infrastructure as we continue to grow
• Work with our Office Manager at our Washington DC office and manage our inventory, network, and conference room equipment
• Provide advanced technical support and guidance to Level 1 and Level 2 technicians
• Make a huge impact by helping bring large-scale projects to the finish line

What You Know

• Deep hands-on knowledge of Apple-based systems (we are currently a 100% Mac shop)
• Mac MDM experience with Mosyle, Kandji, or similar
• Asset management experience
• Experience configuring and managing IdP tools such as Okta, advanced workflow work with profile mapping, groups, and application automation
• Extensive experience with Google Workspace Enterprise: user management; groups management; security controls; Gmail, Calendar, and Drive management; DLP; and GAM
• Experience leveraging automation tools such as Google GAM, Python, etc.
• Familiarity with cloud platforms (AWS, Google Cloud, etc) and understanding of cloud architecture and services
• Domain configuration experience utilizing services such as Cloudflare, Google Domains, etc.
• Network experience with network protocols IPv6, IPv4, IPSEC, and VLAN
• VPN experience with platforms such as NordVPN, OpenVPN, etc.
• Strong analytical and problem-solving abilities to design effective automation solutions for various scenarios
• Experience with IT Ticketing systems such as Jira Service Desk or equivalent
• Experience managing several SaaS products, including Slack, Zoom, Adobe Cloud, and monday.com
• Experience managing, supporting, and deploying EDR Tools such as CrowdStrike, SentinelOne, etc.
• A strong customer focus on fixing the issue and fixing it correctly the first time

Who You Are (Requirements)

• 5+ years of experience working with and providing support to remote teams
• 5+ years of experience with Mac MDM solutions setting up blueprints and security protocols
• 5+ years experience supporting IT needs in a SaaS-first environment
• Must be legally authorized to work in the United States now and in the future without sponsorship

Preferred Qualifications and Experience

• Prior professional services, government, or federal consulting experience
• Working knowledge of SSO, IdP, SAML, and SCIM
• Experience with NIST, FISMA, CIS, or other government security compliance protocols

About You

• Analytical: Analytical skills and an ability to troubleshoot all our internal systems.
• Organized: Will prioritize projects, complete tasks on time, and both document and share processes with others as needed.
• Cooperative: Will work collaboratively with peers, top executives, and high-level contacts; cooperate with staff across different teams, departments, and expertise.
• Communicative: Will communicate ideas and create personal relationships through writing and in-person exchange, customizing the delivery to the audience.
• Calm and nimble: Will navigate a fast-paced environment and ambiguity, changing priorities, and unexpected project challenges.
• Autonomy: Will get work done fairly self-directed, requiring minimal supervision or direction from others.
• Continual learner: Is committed to ongoing learning and knowledge sharing.

Other

• Internet: Will prioritize and maintain access to strong, reliable internet for the remote nature of our work, except when on vacation or holiday.
• Security: Will keep the highest security practices to ensure privacy and security of Coforma and client information given the nature of our work, even when on vacation.
• Travel flexibility: On request and with advanced notice, will attend in-person events such as meetings, workshops, and trainings as assigned for projects that require it.
• Brand representation: Will represent Coforma professionally and sincerely, modeling our Company Values in all interactions.

We Don't Care About

• Whether or not you have a degree of any kind
• Whether your educational major, if you had one, is related to this role
• Whether or not you have GitHub contributions
• Whether or not you have worked at a well-recognized company
• Whether you’re sure that you check every single box perfectly

We Do Care About

• Your passions, professional or otherwise
• Your well-informed opinions about design, technology, teams, and process
• You

We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Due to the nature of our work with the federal government, this role is required to work from the contiguous United States.
We're Coforma
The stress of job searching can make you wonder if you’re enough. Studies have even shown that women and people of color are less likely to apply to jobs when they don’t meet every qualification. We believe that you ARE enough, and that it’s okay not to meet every requirement. We’re building a culture that’s authentic, inclusive, and diverse. If you’re excited to work with us but not sure you check every box, apply anyway! You may be just right for this role or another one.
About Us
We use creativity to get results for clients and the communities they serve.
We’ve honed a modern, agile, user-centered approach that elevates human needs through thoughtfully-designed systems and products.
From connecting families in crisis at the US border to improving the way governments consume COVID-19 mobility data through a more accessible and user-friendly tool, we’re dedicated to improving people’s lives through thoughtful technology products and services. Together. Our cross-functional team works closely with each other and with our government, nonprofit, and commercial partners to research, design, and build better products and services.
Coforma employs over 100 talented creators. Our leadership has decades of experience in improving government digital services from a civic service mindset, and a strong record of developing innovative technology solutions for government, enterprise, and nonprofits.
We thoughtfully integrate design into product development. We are experts in leading the design and development of products to meet business goals, build alignment, and deliver value through technically feasible and iterative design activities.
Business objectives and human beings are at the center of our work. We work very closely and collaboratively with our partners, from solicitation through to delivery, to ensure that the solution provides a high level of value to the business. Accessibility is never overlooked in our work, and our iterative approach validates the utility and delight of the final product.
Equal Opportunity & Inclusive Workplace
Coforma is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factors that are protected from employment discrimination under federal law.
We are committed to ensuring accessibility and equal opportunity and offering reasonable accommodations to those with disabilities. We adhere to the guidelines set forth by the Americans with Disabilities Act and all relevant federal, state, and local laws concerning disability discrimination and accommodation. To request a reasonable accommodation for the application or interview process, please email talentops@coforma.io.
About Public Trust and Other Background Investigations
Due to the nature of our client and project work, most roles may require a National Agency Check and Inquiries (NACI), Moderate Background Investigation (MBI), Background Investigation (BI) or other relevant investigations as needed. Additional information regarding background evaluations or investigations can be found on the U.S. Office of Personnel Management website (opm.gov). Apply