IT Service Technician

Ascend Healthcare is committed to providing fully integrated, quality psychiatric and behavioral health services in a compassionate, convenient, and affordable manner. We work with external partners to provide services to patients across the country through integrated psychiatric medication management, substance use disorder treatment, counseling services, peer support and care coordination for seamless patient care. We believe in a “no wrong door” treatment model which finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. This approach reflects our values of improved patient and clinician experience, better outcomes, and lower costs.

About us:

Ascend Healthcare fosters a professional, collaborative, and rewarding workplace culture, dedicated to making a profound impact on diverse communities through exceptional patient care.

Our work environment includes:

• Business Casual
• Emphasis on Career Growth, Collaboration and Teamwork

What we do:

Our team of Psychiatry Providers and Mental Health Therapists treat all mental health and substance use disorders to a patient population of age 6 and up. Our philosophy is to incorporate all areas of care into a patient's well-being. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere.

Position Overview:

We are looking for a skilled IT Services Technician with extensive experience in Microsoft 365 ecosystems, particularly with Microsoft Intune and Azure Active Directory (Azure AD), including familiarity with Entra ID. This role is crucial in supporting our clients' needs for seamless, secure, and efficient IT operations.

Key Areas of Ownership: 

• User Support: Provide first and second-tier technical support for Microsoft 365 services, resolving issues related to email, SharePoint, OneDrive, and Teams.
• Intune Management: Manage and troubleshoot device enrollments, application deployments, and compliance policies using Microsoft Intune.
• Azure AD Administration: Handle identity management, including user authentication, conditional access policies, and multi-factor authentication within Azure AD.
• Entra ID: Work with Entra ID for advanced identity protection, privileged identity management, and identity governance.
• Documentation: Maintain detailed documentation of support activities, problem resolutions, and user guides.
• Training: Conduct training sessions for users on new features or best practices in using Microsoft 365 tools.
• Incident Management: Monitor, escalate, and manage service incidents to ensure timely resolution and minimal disruption to business operations.

Qualifications:

• …