IT & Security Support Engineer

ABOUT THE ROLE:

Join Rightway as an innovative IT and Security Support Engineer, a pivotal role where you'll have the opportunity to independently address challenges, triage security alerts, and support our IT Service Desk queue.  You will be joining a well staffed and robust security and IT team that will provide significant opportunities for mentorship, camaraderie, and learning.

WHAT YOU’LL DO:

• Respond to routine security alerts using a clearly defined playbook in collaboration with the security team.
• Work alongside the IT team to manage, prioritize, and resolve service desk tickets efficiently.
• Support IT and Security operations by handling employee onboarding, offboarding, and access control modifications in accordance with HITRUST requirements.
• Document critical IT and Security processes under the direction of the respective teams.
• Assist in gathering evidence for SOC2 and HITRUST audits.
• Leverage a modern technical stack including MacOS, Okta, and JAMF to proactively address technical issues and support Rightway employees.

WHO YOU ARE:

• Strong interest in developing cybersecurity expertise while continuing to work in an IT service desk role.
• Minimum of 3 years of relevant experience in IT support or a related field.
• Proficiency with MacOS software, hardware, and deployment strategies in an enterprise setting.
• Significant experience with technologies such as Okta, JAMF, Google Workspace Admin, Zscaler, Atlassian, Crowdstrike, Meraki (or other enterprise networking), and similar tools.
• Utilizes critical thinking to troubleshoot and resolve technical issues. 
• Enjoys a schedule based on typical corporate business hours (Eastern Standard Time). 
• Demonstrates professionalism and a calm approach when collaborating with diverse stakeholders, including during challenging situations. Remains flexible and positive when navigating unexpected challenges, helping to maintain excellent service and employee satisfaction.

EXTRA CREDIT: 

• Entry-level cybersecurity certification (e.g., CompTIA Security+).
• Experience working in regulated industries (e.g., healthcare, finance).
• History of working in an environment with Data Loss Prevention in-place.
• Knowledge of email routing and email security solutions (e.g., Zix, Proofpoint).

BASE SALARY: $90,000 - $105,000

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. If you have any questions about a suspicious interaction with Rightway, please feel free to reach out to us at hr@rightwayhealthcare.com.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $130mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We’re headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members who will:

• We are human first

Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding. 

• We redefine what is possible 

We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

• We debate then commit 

We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

• We cultivate grit 

Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

• We seek to delight

Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success. 

Rightway is a healthcare company looking to improve healthcare outcomes for everyone, everywhere. With that in mind, we have to consider what is good for the health of our team, the company, and the communities we operate in. As such, Rightway has determined a mandatory COVID-19 vaccination policy for all employees, in combination with other safety precautions, is the best way forward.

Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

#LI-Hybrid