IT Product Manager Quote to Order Systems

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About The Dept.

The Information Technology Product group is responsible for setting the direction and priorities for Cloudflare enterprise business systems. Our Product Managers partner with all functional teams across Cloudflare to define capabilities that enable us to grow, service our customers & provide reliable platforms for all employees.

What you'll do

We are seeking an IT Product Manager, Quote-to-Order Systems to lead a variety of strategic systems initiatives within Cloudflare. The IT Product Manager will serve as a “trusted advisor,” the strategic interface between a variety of Finance and Pricing business areas and the Enterprise Applications team with the focus on business technology strategy development, requirements discovery, risk and service management. The IT Product Manager will be the main technology functional expert for all QTO internal business systems, having a holistic view of the end-to-end process from a systems point of view. The Product Manager will proactively share knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of business units. The candidate will partner with business leadership and other key stakeholders to define opportunities and identify and prioritize projects based on predefined criteria.  

Responsibilities:

• Q2O Process Ownership: Serve as the primary point of contact and partner for both business (Finance and Pricing) and IT Enterprise Applications (delivery) teams, focusing on Quote-to-Order processes.
• Requirements Gathering: Collaborate with the business to gather, document, and analyze business requirements, objectives, outcomes, and end-user needs to align people, processes, and systems within the Q2O context.
• Q2O Product Roadmap: Lead the vision and strategy for the Q2O product scrum team, working closely with product owners to develop a comprehensive roadmap aligned with business goals.
• Q2O Technology Strategy: Drive and influence the overall QTO IT roadmap (including CPQ), ensuring a strong focus on Q2O business performance, scalability, and risk mitigation.
• Technical Knowledge Transfer: Provide knowledge transfers and vision to technical teams and TPMs, ensuring clear and concise Q2O requirements are understood for successful implementation and go-live.
• Stakeholder Alignment: Maintain regular communication with business stakeholders and IT delivery leads to ensure ongoing alignment on Q2O system roadmap placement and timelines.
• Technology Market Analysis: Track the technology market, identifying and staying informed about emerging applications or new product capabilities that align with Cloudflare's Q2O technology stack.
• Vendor Relationships: Lead and nurture relationships with platform vendors, influencing their roadmaps and sharing their capabilities with the business to support Q2O objectives.
• Vendor Selection: Partner with Procurement to lead the vendor selection process for new Q2O technologies, including research, evaluation, demos, and presenting recommendations to leadership.
• IT Governance: Adhere to and instill IT Planning and Governance structures, including running Q2O steering committee meetings, meeting with functional leaders, and ensuring alignment between  business and IT teams.
• Roadmap Management: Lead weekly roadmap meetings with delivery leads to collaborate on Q2O priorities, roadmap placement, risk management, and capacity issues.

Examples of desirable skills, knowledge and experience

• BA/BS in Business Administration or Computer Science, or an equivalent combination of education and experience.
• Minimum of 10 years experience with pricing system experience including complex knowledge and deep understanding of deal desk, pricing operations, etc.
• Experience with GTM and finance systems.
• Strong sense of urgency, ability to manage priorities and tight deadlines in a fast-paced and ambiguous environment.
• Strong ability to communicate with executive leadership, think on a strategic level, and communicate the strategy across the various product teams.
• Highly organized and able to juggle many tasks without losing sight of the highest priority items.
• Demonstrated ability to communicate clearly to technical and non-technical audiences, and project manage multiple concurrent projects with varying internal stakeholders and demands.
• Excellent written and verbal communication skills with the ability to communicate effectively and efficiently in a global fragmented environment.
• Exposure to common ERP & CRM systems; Preferred experience on Salesforce or Oracle.
• Contracting processes, understanding of Channel Business Models (Direct/Partner) with a focus on Subscription and usage based pricing models.
• Experience with business processes which drive End to End Quote or Order processes
• Experience with billing systems, Stripe preferred, operating in a high-growth SaaS model.

Compensation

Compensation may be adjusted depending on work location.

• For Colorado, Illinois, Maryland and Minnesota based hires: Estimated annual salary of $147,000 - $179,000.
• For New York City, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $161,000 - $197,000.
• For Bay Area based hires: Estimated annual salary of $168,000 - $206,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.