IT Ops Administrator

If you have ever used a VPN service, chances are it was based on OpenVPN, an open-source protocol that we first developed over 16 years ago and that has since become the de-facto industry standard implemented in the majority of commercial VPN software. Millions of companies and individual users worldwide have trusted us to transmit their sensitive data in a secure, encrypted fashion. But this was just the beginning...

We are now developing a whole new range of products aimed to deliver our services in a scalable fashion to tens and even hundreds of millions of customers worldwide. To support this ambitious goal, we have set up an R&D center that will, jointly with our headquarters in the Silicon Valley, be the cornerstone of the future generation of VPN technologies used across the globe. This is the story that we are inviting you to join!

Your contribution 

• The first line of support (IT HelpDesk) for our employees (account management, equipment maintenance).

• Assist in onboarding and offboarding

• Provide support and troubleshooting to internal and external facing end-users.

• Network administration (switches, routers, Linux servers, APs, controllers);

• Managing and Administering user workstations

• Maintaining and implementation of security policies.

• Create and maintain SOPs for commonly used tools and HOW-TO documentation for end-users.

Requirements

• Experience with user access management; understanding of users, groups, policies, etc.

• Experience creating and maintaining policies and SOP documentation.

• Experience with help desk/IT ticketing systems

• Experience supporting customers in a hands-on environment.

• Understanding of basic IT concepts - TCP/IP, networking, routing, firewalls, DNS, DHCP, virtualization, network protocols, VPN, AV Endpoint protection and administration, virtualization, etc.

• Fluency in MS Office (including Word, Excel, Outlook) and Office 365 suite.

• Great interpersonal skills with a knack for helping people.

• Maintain a balance between excitement for new services/tools with a healthy respect for the mundane.

• Experience supporting various Operating Systems - Linux, Windows, MacOS.

As a plus:

• Experience with Atlassian tool suite (Jira, Confluence, Opgenie, etc)

• Practical experience with automation via scripting (Bash, Python, etc)

• Experience with IPA(freeIPA)

• Familiarity with Cloud Computing Platforms - AWS, Digital Ocean, MS Azure & GCP.

• Experience building and decommissioning physical and virtual hosts.

• Experience with collaboration tools - we use Slack.

• Experience managing Google Workspace.

• Experience with Zapier Automation Framework

Our philosophy is that we are a small, closely-knit team, and we care deeply about you:

• WHAT YOU CAN EXPECT

  • 100% premium coverage for you and your dependents.

  • Self-managed time off.

  • Flexible schedule.

  • Fully remote work environment.

  • Compensation for this position will be tailored based on qualifications and experience. Candidates offered the position can expect a starting base salary between $60,000 and $70,000 per year. This position does not support visa sponsorship. 

At OpenVPN, we pride ourselves on our commitment to creating innovative and secure networking solutions. If you join us, you will have the unique opportunity to shape the product that millions worldwide will interact with daily.

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