IT Operations Supervisor

Our Story

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

What’s in Store 

We're on the lookout for an Operations Supervisor. As an Operations Supervisor, you will:

• Maintain, modify, and enhance in-house applications.
• Design, modify, and maintain standard and ad hoc reports.
• Negotiate with key stakeholders to prioritize projects and resources.
• Provide technical support, user training, and QA for programming changes.
• Coordinate new client setup and data conversion processes.
• Oversee compliance processes for Medicare and state EDI requirements.
• Monitor regulatory changes, ensuring timely updates to processes.
• Manage specialized reporting, including Excel-based custom reports.
• Act as a backup for daily check processing, billing processes, vendor maintenance, and excess updates.
• Liaise with internal departments, clients, service providers, and vendors to ensure seamless operations.
• Perform operations support tasks, such as month-end reporting and custom data requests.

This role is a full-time position with hybrid work options and occasional travel as required.

Your Expertise, Skills, and Abilities

•  A bachelor’s degree in IT, Computer Science, or equivalent experience.
• Strong knowledge of computer software and programming methodologies.
• Proficiency in SQL, Excel, and database management.
• Experience in EDI compliance, Medicare reporting, and technical support.
• Exceptional organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication abilities for diverse audiences.
• Proven experience in project management and cross-departmental collaboration.

Benefits

At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to ensure your health and that of your family.
• A 401k plan with employer matching to help you build a secure financial future.
• Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
• Paid holidays.
• Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

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