IT Onboarding Lead - United Kingdom - Remote

Job Title:            IT Onboarding Lead

Salary:                £40,000

Location:            Remote with the ability to trave frequently across the UK

Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology.

The role of IT Onboarding Lead is a pivotal role working with clients transitioning to Focus Group for their IT Managed Service ensuring the highest quality of customer experience and due diligence for those customers. You must have strong technical knowledge as well as strong documentation and planning skills.

You will be the primary person responsible for the onboarding and transition of customers from their incumbent provider, owning the end-to-end process for onboarding and transition, working with other key departments to deliver the outcome as well as providing direct hands-on elements.

You will work closely with the Technical Delivery and Service Operations teams, ensuring all components required for the successful transfer of the customer are collected and documented.

Essential Skills 

• Demonstrable experience in an IT Project Management / Technical Delivery or Support role.
• Excellent written and verbal communication skills.
• Excellent attention to detail.
• Ability to be flexible as you may be required to adjust working hours or travel to site for some client onboardings.
• You must have a full valid UK driving license.
• Able to manage and prioritise your own workload based on customer requirements.
• Punctual and responsible with excellent time management. 
• Ability to be able to work independently where required.
• A desire to grow and expand your technical knowledge and customer service skills.   

Desired Skills 

• Relevant vendor or industry qualifications (Microsoft, Gamma, LG, Meraki, SonicWall, Aruba or Cisco).
• Have an active Microsoft certification (e.g. AZ305, MS100, MS101)

Principal Responsibilities & Duties 

• Lead the …