IT Manager - Support (Remote, US)

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Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

Now is the perfect time to join the journey. Here’s why

• It’s working. We’re in multiple states and on our way to operating countrywide. We have thousands of agents selling our product and millions of dollars of annual customer premiums.
• We’re well-backed & stable. We closed our $100M Series D fundraise. We are supported by some of the top investors globally, including Google’s “Gradient” AI-focused fund, Obvious Ventures,  Advance Venture Partners, Eden Global Partners, and Clocktower Technology Ventures.
• It’s not too late! Despite this traction and stability, we’re still early enough in the journey that there’s time to make a real difference during Openly’s formative period.

If you’d like to understand more about Openly’s mission, consider checking out this video (https://vimeo.com/267654520) from a company pitch we gave several years ago at Techstars. 

As an IT Manager - Support at Openly, you’re leading, growing, and mentoring a strategic, impactful, and highly respected team of IT support professionals. You’re closely collaborating with your peers in Corporate IT, Security, and Engineering to support the technology needs of our rapidly growing company. You love uncovering inefficiencies, improving processes, and problem-solving. 

Key Responsibilities 

• Provide hands-on coaching and people management for a team of IT support professionals
• Help develop and maintain high-quality support standards and SLAs; maintain and leverage metrics on the team’s performance
• Manage large and complex initiatives, ensuring their on-time delivery
• Work closely with other IT managers, CTO and Head of Security to develop roadmaps toward a strategic company goal
• Stay current with new technology and cybersecurity best practices; make recommendations for efficiency
• Collaborate with Procurement Team to ensure asset inventory is up-to-date and recommend new hardware standards when necessary
• Perform other related duties as required and assigned

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Requirements

Communication & Leadership

• Excellent written and verbal communication skills
• Excellent customer service and interpersonal skills
• 3+ years managing a team of support or customer service …