IT Manager

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

 

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

The Manger of IT accomplishes departmental and organizational objectives through others, including activities related to performance management and human resources. This position must use company core values to guide decisions and behaviors in order to elevate culture within their team and across the organization. In addition, the Manager of IT should support technology and product strategy within their team(s) and business through collaborative and educational efforts.Who we are

The Grant & Aid product, part of the FACTS ecosystem, supports private, faith-based schools and scholarship organizations. Through our software-as-a-service platform, we handle the processes of grant application, verification, awarding, and reporting for scholarship offices.

How we work

We use Scrum as our implementation of Agile principles, emphasizing iterative and collaborative development. Our team is dedicated to meeting customer needs while ensuring that our code is maintainable, testable, and of the highest quality. 

Quality goes beyond clean, easy-to-understand code—it includes test automation that provides stability as we improve our product. We value mentorship, both formal and informal, as a way to promote growth, share knowledge, and learn from each other. 

Our teams are a blend of hybrid and fully remote employees. We seek to accommodate both working styles. 

Our tools & technology

• .Net, Octopus, MySQL, Angular, Typescript, NUnit, Playwright. 

• MS Suite of products, MS Teams for communication, ADO for project management, Aha! for product management. 

Job Responsibilities:

1.    Coaches, motivates, and professionally develops direct reports.
2.    Builds strong relationships with IT, Product, and Operations’ leaders to seek feedback for continuous improvement.
3.    Translates technical detail into business relevant language.
4.    Sets clear team objectives and measurements aligned with organizational goals.
5.    Responsible for performance evaluations and recommending compensation changes.
6.    Promotes teamwork and cooperation within and across teams.
7.    Implements lean solutions to improve team efficiency while maintaining effectiveness.
8.    Assesses and improves team health.
9.    Creates a culture that makes room for failure and learning.
10.    Leads the hiring process for team members.
11.    Contributes to department staffing plans and budget processes.

EDUCATION: 
Bachelor’s degree or equivalent experience.

 

EXPERIENCE:

• 3 + years leading a Software Product Development Team.

• Technical or managerial experience with a .Net and Angular/typescript and MySQL project, or a modern web development tech stack.
• Understanding of micro-service architectures and CI/CD.

 

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

• A commitment to continually developing your skills. 
• Experience mentoring others or driving significant change within a team.
• A skilled listener who prioritizes building shared understanding and offering guidance that encourages accountability.
• A solid understanding of key concepts, including automated testing, modern front-end and server-side development, and the creation of business and functional requirements.
• Proactive communicator with the ability to explain complex issues clearly and concisely to your team, clients, colleagues, and management.
• Familiarity with Agile principles and experience working in a Scrum environment.
• Have worked in a remote or hybrid setting or have experience leading a team in a remote environment.

Pay range for this role is $115,000-$125,000 annually depending on experience.

Learn more about our products here: https://factsmgt.com/  

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.  

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.

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