IT Infrastructure Manager (Remote)

WHO WE ARE

Supported by more than 4,000 employees in nearly 100 locations across the United States, we provide a full continuum of engineering and consulting services, including design, planning, architectural, environmental, construction and program management. Our clients include U.S. federal, state and municipal governments, foreign allied governments, and a wide range of commercial clients. Michael Baker is committed to delivering a standard of excellence that fosters a culture of innovation, collaboration and technological advancement to help solve our clients' complex challenges.

Job Summary 

The Infrastructure Manager plays a crucial role in leading, strategizing, designing, building, and maintaining essential corporate server, storage, and network technologies. This position oversees a team responsible for engineering and Tier 3/4 support for advanced computing solutions, including Cloud systems, server hardware, operating systems, storage, virtualization, client email infrastructure, networking, and endpoint management and security. Collaborating with IT functional leaders, business leads, and process managers, the Infrastructure Manager identifies and delivers both client and corporate infrastructure projects. The ideal candidate will address client needs while ensuring solutions align with IT standards and best practices. Additionally, this role involves managing, mentoring, and leading technical staff on various projects. 

Essential Duties & Responsibilities

• Provide engineering expertise and mentorship for the design, development, implementation, operations, and sustainment of both on-prem and cloud compute and storage services that improve overall system performance and availability.
• Lead the research, analysis, solution design, and implementation planning of solutions for the modernization of existing on-premises, cloud, and B2B network solutions.
• Drive strategic technological innovation, demonstrating a breadth and depth of knowledge in all things related to the complex operations of compute, storage, networking, and identity management.
• Be proficient in cybersecurity controls as it relates to infrastructure components, including various industry security controls such as NIST or CIS.
• Collaborate with IT teams from different functions to develop, integrate IT technologies using standard methodologies and industry-standard frameworks. Offer insight and expertise on new technologies as it relates to the company and its clients.
• Ensure flawless execution of all process improvement and support management-related activities across the IT organization by applying process improvement, organizational change strategies, communication planning, organizational readiness assessment, and partner analyses.
• Lead a team that resolves customer technical issues, develops responses, and installs new technologies.
• Coordinate the company's network, computer (servers), hardware, and software.
• Manage access control and security principles for cloud compute (Azure) and other development infrastructure in collaboration with engineering teams.
• Maintain and enforce fine-grained application access controls via enterprise identity management platforms.

Supervisory Responsibilities

• Directly supervise 5-15 employees in various positions including systems administrators, network engineers, cloud system specialists, project leaders, and/or technical staff. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Participate as a senior member during the hiring process, working towards building a high-performing team across Information Technology.

Experience

• 12+ years of IT work experience in product engineering, development, and support functions.
• 5+ years of experience in technical operations leadership, infrastructure management, or a similar role.
• 4+ years of hands-on technical experience with Microsoft 365 enterprise-level services including Teams, OneDrive for Business, Exchange Online, Entra ID, SharePoint Online & O365 Administration in implementation and operations.
• Strong knowledge and understanding of several vendor platforms including VMware, Fortinet, Cisco, Azure, Microsoft O365.
• A proven track record of managing enterprise-level solutions to craft, build, and maintain virtual servers and VDI machines, ensuring scalable prioritization and secure computing.
• Good experience in managing and understanding Identity and licensing services within Microsoft Office365 and Microsoft Entra.
• Effective communication and collaboration skills to work with multi-functional teams and senior management, as well as explaining IT principles to a non-technical audience.
• Experience in IT planning and deployment of company-wide IT solutions.
• Experience with virtualization technologies, enterprise storage systems, and network protocols.
• Proven leadership and team management skills, with a track record of building and developing high-performing teams.
• Infrastructure experience with Mergers and Acquisitions considered a plus.
• Manage departmental finances, including budgeting, forecasting, contracts, and purchasing.
• Strong working knowledge of information security concepts, terms, standard practices, and regulatory compliance requirements such as CMMC, DFARS/FARS, GDPR, Cloud Security Alliance (CSA), NIST 800-53, 800-171, and CIS Benchmarks, etc.

Education

• BS Degree or equivalent experience in Computer Science, Information Systems.

Minimum Qualifications, Skills and Abilities

• A minimum of twelve (12) years of professional experience in a related technological field.
• Proactive, strategic approach to problem-solving.
• Strong analytical, interpersonal, and communication skills.
• Demonstrated ability to work together with a diverse set of internal and external collaborators, including senior leaders, business and functional representatives, and vendors/consulting partners.
• Ability to identify project-impacting issues and work with control owners and various IT solution teams to develop and implement solutions.

COMPENSATION

The approximate compensation range for this position is $136,000 to $189,000.  This compensation range is a good faith estimate for the position at the time of posting.  Actual compensation is dependent upon factors such as education, qualifications, experience, skillset, and physical work location.

Michael Baker International, a leading provider of engineering and consulting services, including design, planning, architectural, environmental, construction and program management, has been solving some of the world’s most complex infrastructure challenges for more than 80 years with a legacy of expertise, experience, innovation and integrity.

Based in Pittsburgh and with nearly 100 offices nationwide, we partner with clients on everything from roads, bridges, tunnels, mass transit, and airports, to water treatment plants, arctic oil pipelines, environmental restoration and specialized overseas construction. We serve as a trusted adviser to the communities we serve, making them safer, more accessible, more sustainable and more prosperous.

We provide visionary leadership in facilitating transformational change for our clients. Our work delivers differentiating innovations and dedicated experts who challenge the status quo and share a world of diverse experience and an impassioned entrepreneurial spirit. We deliver quality of life.

We Make a Difference.

Michael Baker International is proud to be an Affirmative Action/Equal Opportunity Employer. Michael Baker International provides equal employment opportunity for all persons, in all facets of employment. Michael Baker International maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. We encourage all qualified applicants to apply for any open position for which they feel they are qualified and all will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship status, marital status, genetic information, disability, protected veteran status or any other legally protected status.

EEO is the Law. Applicants to and employees of Michael Baker International are protected under Federal law from discrimination.
*It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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