It Incident Manager-Remote

Salary:  $110,000-$115,000

Who We Are

Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. 

Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more. 

Compass Group is the leading foodservice management and support services company, with $26 billion in revenue in 2023.

In 2023, Compass Group was named one of Forbes’ America’s Best Large Employers along Springbuk’s Healthiest 100 Workplaces in America (since 2019).

Job Summary

The IT Incident Manager is responsible for managing the IT incident management process to restore normal service operation as quickly as possible and minimize the impact on business operations.
 

Key Responsibilities

• Develop and maintain the IT incident management process and procedures.
• Coordinate the resolution of incidents, ensuring timely and effective communication to stakeholders.
• Conduct post-incident reviews to identify root causes and implement corrective actions to prevent recurrence.
• Monitor and analyze incident trends to proactively prevent future incidents.
• Collaborate with other IT teams to ensure efficient incident resolution.
• Monitor the effectiveness of the incident management process and implement continuous improvement program.
• Responsible for leading Change Advisory Board (CAB) meetings and ensuring that all proposed changes are thoroughly evaluated for potential risks and impacts when the Change Manager is not available.
   

Job Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Experience in IT incident management and IT service management.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• ITIL certification is a plus.
   

 Apply to Compass Group today!

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Compass Technology maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be p formed Remotely, click here for paid time off benefits information. 

Req ID:  1375529

Compass Technology

MARY DICKSON