IT Help Desk Support Engineer

About Us

Planful is the pioneer of financial performance management cloud software. The Planful platform, which helps businesses drive peak financial performance, is used around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and analytics. Planful empowers finance, accounting, and business users to plan confidently, close faster, and report accurately. More than 1,500 customers, including 23andMe, Bose, Boston Red Sox, Five Guys, and Zappos, rely on Planful to accelerate cycle times, increase productivity, and improve accuracy. Planful is a private company backed by Vector Capital, a leading global private equity firm. Learn more at planful.com.

About the role

Deliver responsive, comprehensive, and friendly technical support to internal customers, ensuring all interactions are professional and customer-focused. Provide assistance with a wide range of end-user hardware, software, peripherals, and enterprise applications. Efficiently manage and resolve service tickets, addressing basic to moderately complex technical issues. Maintain clear communication throughout the support process, ensuring customers are informed and satisfied with the solutions provided.

Requirements

• Proven organizational skills and attention to detail.
• Strong customer service skills. Strong written and verbal skills.
• Ability to multitask and handle multiple projects at once.
• Strong desire to learn and grow and to work in a fast-paced environment.
• Ability to think analytically and solve issues
• Knowledge of desktop and laptop hardware.
• Demonstrable experience with Windows Client OS and Microsoft Office Suite.
• Demonstrable experience with LAN administration.
• College degree preferred.
• Able to lift and carry at least 30-50 lbs.
• Valid Driver’s License
• Minimum 5 years of related work experience

Responsibilities

• Serve as the first point of contact for desktop computer hardware, software, printers, and network issues.
• Work with users to resolve issues as they arise.
• Administration of network resources across all customers.
• Monitor the health of critical computer systems.
• Maintain software patches and desktop/server software as mandated by company standards.
• Maintain up-to-date documentation of computer systems and create SOP’s.
• Work with vendors to resolve issues.
• Provide users with basic software training.
• Other duties assigned by the Manager to support the broadcast initiatives.
• IT tasks include user account creation, refreshing user devices, setting up user profiles, installing applications, software updates, patch deployment, and asset tracking.
• Admin tasks include network printer support, document, and monitor issues, maintaining corporate compliance and documentation; …