IT Help Desk Intern

Apply by Date: 05/29/2024 

Hourly Min: $22.89 

Hourly Max: $27.89 

The IT Help Desk Department provides technology assistance to SMUD's workforce. Especially with a majority of SMUD's workforce working remotely, this department plays a significant role in ensuring that employees are equipped with the resources to perform their daily tasks and accomplish projects and goals that affect SMUD as a whole and our community as a whole.

About the IT Help Desk Intern Position

The IT Help Desk Interns will perform the following tasks (including, but not limited to):

• Manage incoming support calls to the Help Desk
• Manage and process service requests from the Service Now portal (Chat intake process and Self-Help intake process)
• Assist users with troubleshooting assistance
• Providing support to the SMUD workforce
• The IT Help Desk Interns will be able to see how an Enterprise Help Desk Work Group supports the company through technology and process workflows. They will also have the opportunity to contribute to process improvements and workflows overall.

About SMUD's College Internship Program

SMUD's College Internship Program provides college interns with an opportunity to contribute their skills and knowledge to SMUD while gaining valuable work experience. Workshops and activities will also be part of the program where interns will have the opportunity to be immersed in SMUD's culture and learn leadership skills as well as develop their professional skills.

*SMUD was also recognized by Interns 2 Pros for the 2020 Internship Program of The Year Award in recognition of excellence in internship strategy, implementation, and impact and was one of five finalists for the 2021 Top Virtual Internship Program Award from Interns 2 Pros along with Microsoft, PwC, ViacomCBS, and NASA.

Purpose

Under staff direction, incumbents in this classification are full-time students in a Science, Technology, Engineering or Math program who perform research and analytical tasks for projects and assignments that utilize specific and acquired academic skills and knowledge in alignment with their educational disciplines.

Nature and Scope

The work performed in this classification calls for regular application of analytical and independent research skills. Work is closely related to the employee’s academic major in Science, Technology, Engineering or Mathematics.

Duties and Responsibilities

• Performs tasks of an analytical or research nature for suitable projects or ongoing assignments which call for specific acquired academic skills and knowledge in Science, Technology, Engineering or Math.
• May locate sources of information; collect and organize data.
• Makes computations and analyzes …