IT Enterprise Applications Administrator, Salesforce

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

An overview of this role

The Enterprise Applications Administration job family is responsible for the implementation and operational ownership of all Enterprise Applications across GitLab. In this role, you will be part of the Enterprise Applications CRM Systems team, reporting directly to the Senior Manager of CRM Systems. Your primary responsibility will be to maintain the compliance-readiness of our Salesforce systems by ensuring that only approved changes are made in our production environments. This is critical to our compliance efforts and provides a springboard for broader knowledge and responsibility in a Salesforce environment.

Due to the government contract nature of this position and the potential exposure to sensitive government data, only US citizens physically located within the United States will be eligible for the role.

What You’ll Do  

• Technical Delivery: Ability to administer and configure enterprise applications to support GitLab business processes while adhering to SOX-compliant change management.
• Process Improvement: Accomplish improvements to processes that you support. Understanding the impacts of changes recommended and how to translate them into technical requirements. Document updated processes in the company handbook. A proactive attitude to platform enhancements.
• Business Acumen: Understanding of core business processes of quote to cash, record to report, hire to retire, and procure to pay. Motivation for continuous learning in these areas.
• Business Engagement: Engage with your team and stakeholders regarding their business strategy and objectives for automating and optimizing processes using low code / No code approach. Meet regularly with business partners to ensure that the applications are functioning as designed and supporting their needs.
• Compliance: Supports data, security, and legal governance processes and adherence of guidelines between internal business units and systems to ensure efficiency and compliance of technical delivery.
• Project Management: Run small-sized projects that improve our ability to make better data-focused insights or make the company more efficient.
• Solve technical problems of moderate scope and complexity.
• Experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings and Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).

What You’ll Bring 

• Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.
• 2-3 years of experience in a systems administrator role.
• Experience with 3rd Party Tools & App Exchange packages installation & maintenance.
• Hands-on administrator experience: Salesforce,  ETM, Marketo, Clari, Spekit, DocuSign CLM, and Zuora CPQ.
• Minimum 2+ years of experience on the Salesforce platform, including release management, Salesforce Administrator, user management, and implementing technology-based solutions.
• Demonstrated progressive experience in Enterprise Application Operations or Business Systems role.
• Experience with Change sets, Data Uploads & Run debug logs on users.
• Ability to run Developer Console, Run Queries, and Schedule Apex Jobs.
• Public company and SOX ITGC controls experience is preferred.
• Ability to thrive in a fully remote organization.
• Be a self-starter, thrive in a fast-paced environment customer-centric, and have the interpersonal skills necessary to manage business and technology - relationships.
• Exceptional time management and prioritization skills, resilient under pressure.
• Exhibit strong security and confidentiality practices with systems that handle sensitive data.
• Ability to use GitLab.

About the team

The Enterprise Applications team is responsible for GitLab’s critical business applications, including Salesforce, Zuora, Netsuite, and many others. This team will be an important part of GitLab’s ability to scale as an organization. This includes introducing new system features and capabilities while maintaining the existing production environment for scalability and compliance.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.