IT Enterprise Applications Administrator, Salesforce

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An overview of this role

The Enterprise Applications Administration job family is responsible for the implementation and operational ownership of all Enterprise Applications across GitLab. In this role, you will be part of the Enterprise Applications CRM Systems team, reporting directly to the Senior Manager of CRM Systems. Your primary responsibility will be to maintain the compliance-readiness of our Salesforce systems by ensuring that only approved changes are made in our production environments. This is critical to our compliance efforts and provides a springboard for broader knowledge and responsibility in a Salesforce environment.

Due to the government contract nature of this position and the potential exposure to sensitive government data, only US citizens physically located within the United States will be eligible for the role.

What You’ll Do  

• Technical Delivery: Ability to administer and configure enterprise applications to support GitLab business processes while adhering to SOX-compliant change management.
• Process Improvement: Accomplish improvements to processes that you support. Understanding the impacts of changes recommended and how to translate them into technical requirements. Document updated processes in the company handbook. A proactive attitude to platform enhancements.
• Business Acumen: Understanding of core business processes of quote to cash, record to report, hire to retire, and procure to pay. Motivation for continuous learning in these areas.
• Business Engagement: Engage with your team and stakeholders regarding their business strategy and objectives for automating and optimizing processes using low code / No code approach. Meet regularly with business partners to ensure that the applications are functioning as designed and supporting their needs.
• Compliance: Supports data, security, and legal governance processes and adherence of guidelines between internal business units and systems to ensure efficiency and compliance of technical delivery.
• Project Management: Run small-sized projects that improve our ability to …