IT Engineer

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. 

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 45,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About IT at Headway

Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The IT team at Headway is a small but mighty team using technology to build that future.

Tools we use:

• Identity and Access Management: Okta, Lumos
• Email and Messaging: Gmail and Slack
• Document Creation and Collaboration: Google Workspace, Confluence
• Credential Management: 1Password
• Ticketing: Jira Service Desk, ZenDesk, Jira Projects
• Project Planning: Jira
• Endpoint Management: JAMF, InTune, ChromeOS, Kolide

Projects we’re working on:

There is a lot that we're building at Headway, but here are a few projects to give you an idea of the problems we're tackling.

• On and Off-boarding Automation: Remove manual, toilsome steps from IT on and off-boarding until it’s fully automated.
• Service Desk Improvements: Optimize workflows for handling IT support tickets across the org, to better surface high priority tickets and triage requests to appropriate owners.
• Worker Identity and Access: Ensure proper birthright access, access reviews, and permission profile configuration for different worker types.
• Device Attestation and Assurance: Implement monitoring and controls over all endpoints to ensure compliance with HIPAA and HITRUST standards.

About the role

As a founding member of Headway’s IT Engineering team, you’ll have the unique opportunity to be the builder and driver of our dedicated, in-house IT Engineering efforts. You will execute projects, both technically and organizationally, to tackle challenges as the company doubles in size over the next year or two.

Who you are:

• You are a hunter/gatherer, skilled at working with stakeholders to collect, synthesize and present solutions that meet business needs and drive efficiency across workflows.
• You are an excellent project manager, organized and methodical, taking the steps to deliver high quality work.
• You are a team player and have no ego, welcoming feedback with a growth mindset and adept at managing up and across teams.

Experience we’re seeking:

• 5+ years experience working in a SaaS-based IT environment.
• Building with iPaaS/Automation/Glue tools such as Tray, Tines, Mulesoft, Workato, or Boomi
• Administration expertise with at least three of the following products: Okta, Google Workspace, Zoom, Slack, Atlassian Jira, Atlassian Confluence, Jamf

You’ll love this role if you want to:

• Take projects from vision to reality in partnership with cross-functional teams, third-party products, and consultants. 
• Work on a highly collaborative, cross-functional engineering team.
• Manage the tradeoff between speed and scalability in order to best empower the teams you work with.
• Measure the impact of your contributions through quantitative reporting methods that promote visibility into our impact and enable our team to make data-informed decisions.
• Establish and engrain best practices throughout our organization.
• Understand operational workflows and create elegant solutions to complicated problems.
• Work in a fast-paced startup environment.
• See the impact of your work through the success of other teams.
• Change the trajectory of a startup striving to redefine access to mental health in America.

Our interview process

After you apply to Headway, here are some details of what to expect during the interview process.

• Initial Screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background.
• Take Home Exercise: You’ll complete a short (<1 hour) take home exercise.
• First Round: You'll meet with the IT Manager to discuss your previous experience, and do an initial technical screen.
• Final Rounds: You’ll meet several team members for technical and non-technical interviews, and leave with a fuller picture of what it’s like to work at Headway.
• References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!

Compensation and Benefits:

• The starting salary for an IT Engineer at Headway is $122,000.00 and increases to $146,625 based on industry tenure and experience 
• Benefits offered include:
• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

#LI-AC1

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact talent@findheadway.com

Headway employees work remotely across the US, with the option to work from offices in New York City and San Francisco. Headway participates in E-Verify. To learn more, click here.