IT Business Process Manager

Why clients love us:  

We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We are a nationally recognized Microsoft Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 Microsoft certifications, our clients trust us because we are the experts!  

The value you bring:  Business Process Managers are responsible for ensuring the successful outcomes of Professional Services, Managed Services, and Customer Success projects. Working closely with clients and cross departmentally, they ensure that projects are delivered as scoped, on time, and at/under budget to achieve customer goals. Business Process Managers leverage their business acumen, superior interpersonal skills, and project management expertise to ensure a smooth project experience for all involved parties and are responsible for the following essential duties and responsibilities:

 What you’ll do:  

• Oversees projects related to client technologies, spanning infrastructure spectrum and including application support and integration; migrations; hardware/software procurement; asset/licensing management; upgrades and implementations. 
• Oversees the full project cycle, from resourcing to client communications, to change orders and close-out, coordinating with client points of contact and Managed Solution engineering/sales resources to ensure projects are delivered satisfactorily and in accordance with contracted work, to achieve client’s business/technology goals.
• Leverages outstanding interpersonal communication skills to build relationships with internal staff and points of contact at the client site, including IT staff and members of upper management/C-suite teams in order to effectively influence project success, resolve conflict, and achieve customer goals. Demonstrates clear understanding of client’s business goals and the transformational objectives of the project.
• Leads project cadence meetings, including kick-off calls, and acts as a main point of communication for clients during project work. Ensures project meetings have an effective agenda and the appropriate attendees. Writes and delivers timely and accurate meeting notes and schedules appropriate follow-up actions to facilitate project progress.
• Ensure successful achievement of client goals by aligning work with the project scope outlined in the executed statement of work. Identifies and escalates project risks related to resources, scope issues, implementation, and budget, working across departments and with the client and responsible for ensuring effective/timely resolution of issues.
• Manages project change order processes, including client communication, as necessary to obtain client authorization for changes in project …