IT Bus Analyst

Ready to grow fast?  

Change happens. Growth follows. 

Life moves fast inside ServiceMaster Brands, which means agility and flexibility are required daily. In return, time with our team is an accelerator for your work experience. You’ll have the chance to stretch in ways you haven’t at other stops in your career, adding multiple skills to your portfolio. The advantage? You. 

 
What We Offer: 

• Medical, Dental, and Vision start the first day of the month following your date of hire
• 401 (k) match
• 15 days paid time off and paid holidays, including 2 floating holidays
• Mental health support through Headspace Health
• Career growth and advancement

Remote role: This role can be located anywhere in the United States

IT Bus Analyst:

We are hiring an IT Business Analyst to provide business application support to the functional business units and the information technology department, acting as liaison between the multiple teams involved in projects.  In this role you will interface with business users both in Home Office and the franchises, and gather and document business requirements for new and improved technology. The role serves as the technical expert for custom-developed and commercial off the shelf applications.

What you will do: 

• This role organizes and leads multiple meetings a week to collaborate with the various business teams on functional and business needs related to applications as well as the development teams of the applications to communicate priorities
• The role manages projects which can include creating timelines, tracking progress, working on communication plans, creating documentation, anticipating and requesting report changes, presenting webinars, etc.
• As approved change requests come in, this role will work with the Program Manager to determine priorities. 
• When a request is prioritized, this role will meet with stakeholders (other HO employees and/or franchise users) to evaluate the problem statement, the details of the process, and the goal or value trying to be created from the change request
• Support commercial off the shelf (COTS) applications and internal IT applications. Ensure issues are resolved by the internal teams or by the vendor when applicable in a timely manner and in accordance with agreed upon Service Level Agreements (SLAs)
• Work closely with business partners and internal resources to implement changes to both application functionality and business process governing application use. 
• Keep abreast of functional changes with supporting applications and inform the business units through release notes and communications
• Analyze and report on problem trends …