IT Bus Analyst - Remote, US

Ready to grow fast?  

Change happens. Growth follows. 

Life moves fast inside ServiceMaster Brands, which means agility and flexibility are required daily. In return, time with our team is an accelerator for your work experience. You’ll have the chance to stretch in ways you haven’t at other stops in your career, adding multiple skills to your portfolio. The advantage? You. 

What We Offer: 

  • Medical, Dental, and Vision start the first day of the month following your date of hire
  • 401 (k) match
  • 15 days paid time off and paid holidays, including 2 floating holidays
  • Mental health support through Headspace Health
  • Career growth and advancement

Remote role: This role can be located anywhere in the United States

IT Bus Analyst:

We are hiring an IT Business Analyst to provide business application support to the functional business units and the information technology department, acting as liaison between the multiple teams involved in projects.  In this role you will interface with business users both in Home Office and the franchises, and gather and document business requirements for new and improved technology. The role serves as the technical expert for custom-developed and commercial off the shelf applications.


What you will do: 

  • This role organizes and leads multiple meetings a week to collaborate with the various business teams on functional and business needs related to applications as well as the development teams of the applications to communicate priorities
  • The role manages projects which can include creating timelines, tracking progress, working on communication plans, creating documentation, anticipating and requesting report changes, presenting webinars, etc.
  • As approved change requests come in, this role will work with the Program Manager to determine priorities. 
  • When a request is prioritized, this role will meet with stakeholders (other HO employees and/or franchise users) to evaluate the problem statement, the details of the process, and the goal or value trying to be created from the change request
  • Support commercial off the shelf (COTS) applications and internal IT applications. Ensure issues are resolved by the internal teams or by the vendor when applicable in a timely manner and in accordance with agreed upon Service Level Agreements (SLAs)
  • Work closely with business partners and internal resources to implement changes to both application functionality and business process governing application use. 
  • Keep abreast of functional changes with supporting applications and inform the business units through release notes and communications
  • Analyze and report on problem trends and root causes with both supporting applications and internal processes
  • Provide the necessary information for new business processes and recommend changes for improvement with an emphasis on automation and efficiency and enterprise cost savings.
  • Lead meetings with the business in order to gain knowledge of the functional business process and requested features for the assigned support groups 

What you will bring: 


  • Bachelor’s degree in functional/business area or relevant experience in similar role. 
  • A minimum of 3-5 years of experience in a comparable position.
  • Excellent written and verbal communication skills. 
  • Adaptability and intellectual agility to thrive in a demanding, fast moving and customer focused environment. 
  • Understanding of the Information Technology solutions and processes. Able to follow technology policies and procedures such as ISO, ITIL, and Scrum methodology .
  • Ability to anticipate client’s needs, takes appropriate action to meet those needs and continually searches for way to improve both client service and satisfaction. 
  • Technical Expertise/Business Knowledge: Demonstrates high-level technical knowledge appropriate to functional role.  Applies technology and business knowledge to solve business problems and create new opportunities

Compensation Details: 

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At ServiceMaster, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $92,000 to $102,000 annually plus bonus

About ServiceMaster Brands

ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, Aftermath Services®, Indoor Science.

While each brand maintains a distinct identity, we share a commitment to our mission to Making Everyday Heroes More Heroic™. From our franchisee experience to career development to our community outreach efforts, our values – We Serve, We Care, We Deliver, We Do - guide us.

Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute. Life inside our company is the opportunity to do the best work of your career.

ServiceMaster Brands is headquartered in Atlanta, Georgia.

Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit to learn more.

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.