IT Application Support Analyst

Job Description

We are now hiring an IT Application Support Administrator to be responsible for the resolution of system incidents reported via the Service Desk. You will be required to perform investigations into live issues and to ensure that systems remain fully functional. The role would suit someone who thrives off investigating and analysing incidents, providing resolutions and proactive support.

AJ Bell is a fast moving company and the Technology Services department is delivering a varied and rapid programme of change. As such, this role will be hands on and could suit someone who is looking to move into a more technical role.

What you'll do

• Incident resolution (including Major Incidents) of requests adhering to agreed SLAs.
• Ownership of technical problems and see through to resolution, even when passed to third parties.
• Root cause analysis.
• Monitoring and capacity management.
• Involvement in Service Improvement initiatives.
• Documentation of procedures and policies.
• On-call support once appropriately trained.
• Out of hours support as required by the business.
• Upgrade / administer applications within the MAS remit.

What you'll have

• Good working knowledge of SQL and/or PowerShell scripting.
• Experience working within a Change and Release framework.
• Experience with Windows Server administration.
• Excellent 2nd/3rd line support skills.
• Technical IT certification (Desirable).
• ITIL Certified (Desirable).
• Knowledge of Tibco or other workflow systems (Desirable).
• Knowledge and/or experience of working in an Agile environment (Desirable).
• Financial Services experience (Desirable).
• Knowledge of Atlassian products such as Jira, Confluence, BitBucket, OpsGenie.
• Knowledge of Graylog (Desirable).
• Knowledge of AWS products such as Lambda, EC2.
• Methodical approach to troubleshooting.
• Self-starting and able to work on own initiative.
• A high attention to detail.
• Ambitious and driven to exceed expectations.
• An analytical mind-set and technical ability.

About us

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience. We have over 528,000 customers using our award-winning platform propositions to manage assets totalling more than £83.7 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.

Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.

Headquartered in Manchester with offices in central London and Bristol, we now have over 1,400 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years.

Our perks and benefits

• Starting salary £35,000 - £40,000 (DOE)
• Starting holiday entitlement of 25 days, increasing up to 31 days with length of service
• Holiday buy and sell scheme
• A choice of pension schemes with matched contributions up to 6%
• Discretionary bonus scheme
• Annual free share awards scheme
• Buy As You Earn (BAYE) Scheme
• Health Cash Plan – provided by Medicash
• Discounted private healthcare scheme and dental plan
• Free gym membership, with an on-site gym providing a wide range of free classes
• Employee Assistance Programme
• Bike loan scheme
• Sick pay+ pledge
• Enhanced maternity, paternity, and shared parental leave
• Discounted nursery fees at Kids Planet on Exchange Quay
• Loans for travel season tickets
• Death in service scheme
• Dedicated time for proof-of-concepts and assessing new tech
• Support to attend conferences, events, and meet-ups
• Paid time off for volunteer work
• Charitable giving opportunities through salary sacrifice
• Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more
• Parking at Exchange Quay
• Personal development programmes built around you and your career goals, including access to personal skills workshops
• Ongoing technical training
• Professional qualification support
• Talent management programmes
• Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off
• Monthly leadership breakfasts and lunches
• Casual dress code
• Access to a range of benefits from our sponsorship deals

Hybrid working

At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.

AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.

We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.

If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.