IT Analyst II

Hazel Health is the nation's largest virtual provider of school-based healthcare services, and has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023. 

By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel's diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students — regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life.

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will…

Make an Impact: Work with a team that is increasing equitable access of quality health care experiences for students and their families

• Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise
• Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference

Check us out at Hazel Health Careers.

The Role

The IT Analyst II will be responsible for supporting, analyzing, designing, implementing, and maintaining information systems to meet the business requirements of internal and external stakeholders. The ideal candidate will have a strong understanding of both business processes and technology, with the ability to translate user needs into effective IT solutions.

Responsibilities

• User Support and Training:
• Provide support to end-users, troubleshooting issues and ensuring efficient use of IT systems.
• Develop and deliver training programs to enhance user understanding and adoption of new technologies.
• Documentation:
• Create and maintain comprehensive documentation for systems, processes, and configurations.
• Prepare user manuals, training materials, and technical documentation.
• Collaboration:
• Work closely with cross-functional teams, including developers, system administrators, and project managers.
• Collaborate with business analysts and other IT professionals to ensure alignment with organizational goals.
• Requirements Gathering:
• Collaborate with business stakeholders to understand their requirements and translate them into detailed specifications.
• Conduct interviews, surveys, and workshops to gather and document user …