Investor Support Specialist (Remote, Part-Time, Flexible Schedule, 1099)

About BiggerPockets

BiggerPockets is the leading resource for anyone looking to succeed in real estate investing. We offer content, tools, and a community of over 2,500,000 members to help people avoid mistakes; learn valuable tips; find partners, deals, and financing; and make the best investment decisions.

Our mission at BiggerPockets is to help people achieve financial freedom through real estate investing. Since 2004, we’ve helped investors get their first (or next) deal through a unique combination of immersive education, deal analysis tools, and a supportive community.

Role Summary

The purpose of this role is to help BiggerPockets’ members find an investor-friendly agent or lender based on their market and investment strategy. This is a remote position and your services will be provided through texting, phone calls and zoom sessions with our members. This role is perfect for someone who enjoys interacting with people on the phone and has a genuine interest in helping BiggerPockets’ investors succeed.

Key Role Responsibilities

• Provide a high level of specialized support to our members who are seeking to find an agent or lender.
• Communicate with investors directly via SMS.
• Schedule and take calls with BiggerPockets members.
• Naturally engage with investors and learn about their strategies and market.
• Document detailed notes for following up.
• Manage a calendar of appointments and a phone line for direct calls.

About You

• At least 2 years of work experience – preferably in a customer service or a communications environment.
• Excellent communication and interpersonal skills.
• Experience using various channels for delivering customer support, including phone, email, live chat, and CRM software.
• Experience in Real Estate preferred.
• A growth mindset and willingness to be flexible when needed.

Compensation
The weekly rate for this position is $400, plus a bonus based on performance.

BiggerPockets is proud to be an EOE/Veterans/Disabled/LGBTQ+ employer!

We celebrate, support, and encourage being different for the benefit of our team members and community. We do not discriminate on the basis of race, color, religion, age, sex, gender identity, sexual orientation, national origin, political affiliation, marital status, non-disqualifying physical or mental disability, genetic information, membership in an employee organization, retaliation, parental status, veteran status or other non-merit factors.

We celebrate diversity and are committed to creating an inclusive environment for all team members. All employment offers are decided on the basis of qualifications, merit, and business need.

Disclaimer

* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice*

Benefits

• Remote opportunity - US based
• Part time (~20 hours per week)
• Flexible schedule (2 weekly meetings are required during business hours)
• Monthly bonus based on performance
• Learn more about real estate investing