International Practice Operations Specialist

Job Summary:

The International Practice Operations Specialist will play a crucial role in executing on the tactical operations needs of the International Practice.

The US International Practice consists of professionals in audit, tax, and advisory with international business, culture, and language fluency, who assist clients and colleagues in the US and abroad by facilitating excellent client service, pursuing international business development objectives, enhancing the awareness of BDO as a leading international firm, and supporting engagement teams with country or region-specific issues and questions.

International Practice Operations exists to use process, technology, strategic thinking, and more to help the practice be more efficient, effective, and cohesive, allowing the desk team members to focus efforts on where they add value, thereby increasing revenue, enhancing quality and mitigating risk. The Operations Specialist role is a new position to the team, to continue and expand recent operations and process improvements in the practice with special focus on data and technology. This is a great role for someone with a passion for process improvement who also enjoys getting into the nuts and bolts to make things work.

The Operations Specialist will work with the International Practice Operations Director on various projects, including research, data mining and analysis, technology solutions, process design and improvement, report generation, and more. This full-time position requires exceptional project management skills to track and execute against a portfolio of initiatives and collaborate with cross-functional teams in a matrix environment. The ideal candidate will possess strong organizational and data analysis skills; the ability to multitask; self-motivation; and excellent communication abilities. Strong proficiency with technology, attention to detail, problem-solving skills, and relationship-building capabilities are essential.

While international business experience is preferred, it is not a requirement, though candidates should at least be ready to learn. This is a remote position; however, candidates located near a BDO office, particularly in the DC Metro area, will be given preference.

Job Duties:

• Executes tactical operations for the International Practice, maintaining a high level of organization to effectively execute against a diverse portfolio of initiatives and routines simultaneously
• Independently works on assigned projects, tracking timelines, action items, follow-ups, and status updates
• Collaborates with cross-functional teams in a matrix environment to ensure timely completion of tasks
• Demonstrates self-drive and motivation to meet project deadlines and deliver high-quality results
• Communicates effectively to gather requirements, provide updates, document solutions, and write user guidance
• Creates and maintains technological solutions to optimize international processes and operations – or work with others to do so
• Aggregates, summarizes, analyzes and presents data related to International Practice operations and/or global business and projects; this may entail setting up systems to collect the data
• Pays meticulous attention to detail to ensure accuracy and quality in all deliverables
• Builds and maintains strong relationships with team members, stakeholders, and clients
• Other duties as required

 

Supervisory Responsibilities:

• N/A

 

Qualifications, Knowledge, Skills and Abilities:

Education

• Bachelor’s degree, required; with a focus in Business, preferred OR High School Diploma AND seven (7) or more years of experience with operations and improving processes, required

Experience

• Three (3) or more years of experience with operations and improving processes, required
• Two (2) or more years of experience in project management, required
• One (1) or more years of experience with data research/aggregation and analysis, required
• One (1) or more years of experience implementing technology solutions and completing end-user testing, preferred
• International business experience, preferred

License(s)/Certification(s):

• PMP Certification or another Project Management Certification, preferred

Software/Technology:

• Proficient in the use of Microsoft Office products (Outlook, Word, PowerPoint, Excel, SharePoint, Teams), required
• Proficient with Smartsheet, preferred
• Experience with PeopleSoft, CRM, any ERP or PSA, preferred

Languages:

• Multilingual, (speak, read, write) with some combination of Spanish, Chinese, Japanese, German, French, or Portuguese, preferred

Other Knowledge, Skills & Abilities:

• Proactive and highly organized with the ability to manage multiple projects and prioritize tasks effectively
• Self-driven and motivated, demonstrating the ability to multi-task and meet deadlines – independently or in a group environment
• Employs analysis, problem-solving skills and process improvement skills to address team needs, overcome challenges, and recommend solutions.
• Strong analytical skills, with the ability to analyze data, prepare business cases, and offer insights to help inform leadership decisions
• Able to learn new technology and knowledge with projects to create technology solutions to address business needs
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely
• Strong attention to detail, ensuring accuracy and quality in all deliverables
• Effective problem-solving skills, with the ability to think critically and find creative solutions
• Demonstrated ability to build and maintain relationships with team members and stakeholders
• Ability to be comfortable with ambiguity while driving results
• Ability to follow and apply specific rules and regulations

 

Keywords: Business Operations, Process Improvement, Project Management, Organization, Multi-Task, International, Smartsheet, Excel, Word, PowerPoint, Problem Solving, Analytics, Analyze, Analysis, Communication, Research, Technology, Data

 

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.   National Range:  $80,000 - $100,000 NYC/Long Island/Westchester Range:  $80,000 - $100,000

Join us at BDO, where you will find more than a career, you’ll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world. 

At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team.  BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.

BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions. 

We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on:

• Welcoming diverse perspectives and understanding the experience of our professionals and clients
• Empowering team members to explore their full potential
• Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities
• Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
• Focus on resilience and sustainability to positively impact our people, clients, and communities
• BDO Total Rewards that encompass so much more than traditional “benefits.”  Click here to find out more!

*Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets

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