Internal Communications Specialist

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.

Job Description

Position Title: Internal Communications Specialist

Reports to: Director, Content Strategy

Department: Marketing

Work Location: US (Remote)

Classification: Salary, Exempt

Position Summary

We are seeking a dynamic Internal Communications Specialist to join our team, playing a crucial role in maintaining and enhancing our company's internal communication channels, particularly our company intranet.

Key Responsibilities

• Intranet Management:

  • Maintain, update, and develop new sections and features on the company intranet, ensuring all content is current, relevant, and accessible.

  • Collaborate with IT and other departments to troubleshoot and improve intranet functionality.

• Corporate Communications:

  • Draft, edit, and distribute internal communications, including company updates, announcements, newsletters, and memos, ensuring consistent messaging and tone.

  • Work with leadership to craft communications that align with company goals and culture.

• Content Creation:

  • Develop engaging content for internal audiences, including written, visual, video, and multimedia content.

  • Coordinate with other departments to source and highlight success stories, best practices, and other content that supports a positive work culture.

• Employee Engagement:

  • Design and implement virtual spaces and initiatives that encourage employee interaction, collaboration, and recognition.

  • Manage virtual kudos programs or similar initiatives to celebrate employee achievements and milestones.

  • Gather feedback from employees on communication tools and initiatives and make recommendations for improvements.

• Forums and Leadership Interaction:

  • Coordinate ongoing virtual forums where employees can ask leadership anything, fostering transparency and open communication.

  • Organize and manage regular internal meetings for the leadership team, ensuring they are well-structured and effectively communicated.

• Metrics and Reporting:

  • Track and report to leadership on the effectiveness of internal communication efforts, using analytics to guide improvements, focusing on engagement levels, communication reach, and other relevant metrics.

• Quality Management System:

  • Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures and services; and thereby increase efficiency, productivity, effectiveness and customer satisfaction.

The full-time annual salaries for this role is listed below, . Please note that this salary information is solely for candidates hired to perform work within this location. Experience and education refers to LanguageLine Solutions’ current salary range for this position. US (Remote) pay range is $75,000 USD - $85,000 USD annually.

The actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Qualifications

• Bachelor’s degree or equivalent experience in Communications, Journalism, Marketing, or a related field.

• 2+ years of experience in internal communications, content management, or a similar role.

• Proficiency in content management systems (CMS) and intranet software.

• Strong writing, editing, and proofreading skills.

• Excellent project management and organizational skills.

• Ability to work independently and manage multiple projects in a remote setting.

• Comfortable working directly with company leaders

• Familiarity with virtual collaboration tools (e.g., Slack, Microsoft Teams) is a plus.

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)