Integration Specialist

At R3, we are committed to providing our clients with best-in-class solutions for all of their IT needs. We are relentless in our pursuit of excellence and dedicated to providing our clients with unsurpassed quality, service, and value day in and day out. As we continue to grow and innovate, we are seeking passionate and dedicated individuals to join our team. If you’re ready to join our mission of setting the standard for IT excellence, we are looking for a talented Integration Specialist to join our team.

As an Integration Specialist, you’ll play a key role in optimizing and maintaining our Professional Services Automation (PSA) system while supporting internal IT operations. From fine-tuning system configurations to troubleshooting challenges, you'll help ensure seamless onboarding and offboarding experiences. You'll also provide essential support for business applications and create valuable documentation to enhance team efficiency and effectiveness. If you’re passionate about driving operational excellence and love solving complex problems, this role is for you!

Key Responsibilities: 

PSA System Support:

• Assist in managing and maintaining the PSA (ticketing) system, including user accounts and basic configuration updates.
• Support troubleshooting efforts to resolve common PSA system issues.
• Contribute to the implementation of basic process improvements and best practices.

Internal Systems Support:

• Provide support for the administration and maintenance of internal IT systems.
• Troubleshoot common technical issues and escalate more complex problems as needed.
• Collaborate with team members to assist in system updates and integrations.
• Assist with internal new hire onboarding by setting up accounts, provisioning tool access, and identifying opportunities to streamline internal processes for a more efficient experience.
• Support internal offboarding by handling account deactivation, ensuring compliance with security policies, and recommending process improvements to enhance efficiency.

Application and Toolset Support:

• Provide basic support for line-of-business applications and tools.
• Monitor application performance and report issues to senior staff.
• Help research and recommend tools to enhance business processes.

Documentation and Reporting:

• Assist in creating and updating documentation for systems and procedures.
• Generate basic reports on system usage and performance metrics.
• Provide simple training and guidance to staff on tools and systems.

Knowledge, Skills, and Qualifications: 

• Note: U.S. citizenship is required for this position due to federal client requirements.
• Practical experience in administering Microsoft tools, including Azure, Microsoft 365, and related platforms.
• Familiarity with industry standards such as ITIL, ISO 20000-1, CMMI-SVCs a plus.
• Bachelor's degree in relevant field or demonstrated experience.
• A passion for scripting (Python, PowerShell, etc.), process automation, and MS SQL is a big plus!
• Familiarity with PSA or ticketing systems is a plus (e.g., HaloPSA, ConnectWise, Autotask, or similar). 
• Strong organizational and multitasking skills.
• Good communication, and interpersonal skills.

Why join our winning team?

• Competitive wages to reflect your experience and skills.
• Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
• 401(k) with company match to help you plan for the future.
• Flexible time off policies to ensure you maintain a healthy work-life balance.
• 9 company holidays observed, plus 2 floating holidays.
• Opportunity to give back to our community with (paid) volunteer time off.
• We offer many remote opportunities, allowing you to work wherever you want. 
• We are committed to creating a positive impact on society and contributing to a better world--we're involved in our community and encourage our employees to do the same.
• We are reshaping the industry and the way it thinks about technology and service.
• We strive to be better and encourage our employees to do the same by offering training incentives and bonuses to help you and your career grow. 
• The opportunity to be a part of an amazing team. 

R3 is an equal opportunity employer. It has been and will continue to be a fundamental policy of R3 to not discriminate on the basis, of race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state, and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, and termination.