Integrated Services Specialist

Description

Sharetec is looking for an Integrated Services Specialist to join our team!

At Sharetec, we believe in a people first business. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely on us to deliver powerful technology, but they also count on us to be a caring partner in their business.

As a key member of our Professional Services team, the Integrated Services Specialist will play a pivotal role in the successful implementation, optimal functioning, and ongoing support of our core processing and digital banking software for credit union clients. This position requires a deep understanding of both technical aspects and client needs, ensuring a seamless integration process and overall client satisfaction. 

This is a full-time exempt position with the flexibility to be based in one of three office locations (Fort Wayne, IN; Canfield, OH; Waco, TX) or remotely, provided the candidate is based in the specified states (list provided below). The role involves an expected travel commitment of up to 50%. The starting salary for this position is $60,000 - $65,000.

Essential duties and responsibilities will include: 

 Client Engagement:

• Engage with credit union clients to gather requirements, understand business processes, and assess integration needs.
• Collaborate with clients to define project scopes, deliverables, and timelines.

Implementation and Configuration:

• Lead the end-to-end implementation process, including software installation, integration, configuration, and customization based on client specifications.
• Conduct comprehensive testing to ensure software integrity and adherence to client requirements.

Training and Knowledge Transfer

• Develop and deliver training sessions to empower clients in utilizing our software effectively.
• Train and support team members on new service integrations and updates to existing services.
• Develop and maintain a comprehensive understanding of all service offerings, including their features, benefits, and integration capabilities.
• Provide ongoing knowledge transfer to clients and internal teams to enhance overall system understanding.

Technical Support and Issue Resolution

• Act as a point of contact for technical inquiries, troubleshooting, and issue resolution.
• Collaborate with development and support teams to address and resolve technical challenges that arise from service integration promptly.

Project Management

• Manage project timelines, resources, and deliverables to ensure successful and timely implementations.
• Provide regular project updates to clients and internal stakeholders.

Qualified candidates should have: 

• Bachelor’s degree in Computer Science, Information Technology, or a related field. 
• Familiarity with …