Integrated Incident Management System Director - New York Remote Office (NY99)

Integrated Incident Management System Director

Job Description

The Integrated Incident Management System Director holds a leadership position responsible for overseeing the strategic direction, implementation, and optimization of a northeast client’s integrated incident management system. This role requires extensive experience in incident management, technical expertise, and strong management skills to drive the effective utilization of the system and ensure alignment with organizational objectives.

Key Responsibilities

Strategic Management:

• Develop and communicate the strategic vision and goals for the integrated incident management system in alignment with organizational/project objectives.
• Collaborate with executive client and project leadership to define priorities, allocate resources, and establish policies governing incident management processes and procedures.

System Implementation and Integration:

• Lead the implementation and deployment of the integrated incident management system, including system selection, configuration, customization, and integration with existing systems.
• Work closely with cross-functional teams, vendors, and stakeholders to ensure successful implementation and adoption of the system.

Governance and Compliance:

• As needed, update governance structures, standards, and policies to govern the use, access, and management of the integrated incident management system.
• Ensure compliance with relevant regulatory requirements, industry standards, and best practices related to incident management and data security.

System Optimization and Enhancement:

• Continuously assess the performance, functionality, and usability of the integrated incident management system and identify opportunities for optimization and enhancement.
• Drive initiatives to improve system efficiency, scalability, and reliability, leveraging new technologies and best practices.

Stakeholder Engagement and Collaboration:

• Build strong relationships with key stakeholders across the organization and client including business units, IT teams, and executive client leadership, to understand their needs and priorities related to incident management.
• Foster collaboration and communication between stakeholders to ensure alignment and consensus on system requirements, priorities, and initiatives. …