FreshRemote.Work

Intake/Scheduling Coordinator (Healthcare Call Center)

IN-Remote

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LIFESTANCE OVERVIEW

LifeStance Health (NASDAQ: LFST) is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.

 

Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.

Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare.

 

Since LifeStance Health was founded in 2017, we have grown to nearly 5,000 clinicians and team members serving patients in more than 370 locations. We acquire clinical practices and open new locations across the country, with thousands of new clinicians joining our mission every year. We are reimagining mental health.

Learn more at www.lifestance.com.

 

BENEFITS

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

 

Full Time Call Center
Monday-Friday
Shift may start as early as 8:30am or start as late as 9:30am
$18/hr-$20/hr

REMOTE-Required to live in IN or in the est zone

 

ROLE OVERVIEW

We are seeking a highly organized and detail-oriented individual to join our team as an Intake Coordinator. The ideal candidate will be responsible for managing the intake process, gathering necessary information from clients, and ensuring seamless communication between clients and internal teams. The Intake Coordinator plays a crucial role in facilitating the initial stages of client engagement and must possess excellent interpersonal skills.

 

RESPONSIBILITIES:

Patient/Customer Interaction:

  • Act as the initial point of contact for patient/customer, addressing inquiries and guiding them through the initial appointment scheduling process.
  • Gather relevant information from patients to assess their needs and determine eligibility for services.

Documentation and Data Entry:

  • Create and maintain accurate and up-to-date client records through meticulous data entry.
  • Ensure that all …
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Job Profile

Benefits/Perks

401k Retirement Savings 401k retirement savings with employer match 401(k) with employer match AD&D Dental Employee Assistance Program Holiday Pay Life Insurance Medical Paid parental leave Paid Time Off Short and long-term disability Vision

Tasks
  • Adhere to compliance standards
  • Collaborate with internal departments
  • Compliance
  • Coordinate with internal teams
  • Coordination with Internal Teams
  • Documentation and Data Entry
  • Gather client information
  • Identify process improvements
  • Maintain client records
  • Manage intake process
  • Patient/Customer Interaction
  • Process Improvement
Skills

Attention to detail Communication Compliance Customer Interaction Data Entry Electronic Medical Record (EMR) Systems HIPAA Interpersonal IT Process Improvement

Education

Bachelor's degree High school diploma

Timezones

UTC-5