Intake Specialist (Remote)

Job Title: Intake Specialist

Schedule: Monday - Friday, 9 am - 5 pm; 37.5 hours per week

Location: Fully Remote, must be located in WA state

Pay rate: $25.00/hour

Reports to: Contact Center Manager

Union Representation: OPEIU Representation

PROGRAM SUMMARY: Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support.  

If you want to be part of our mission and have a passion for helping others, we invite you to apply for our Intake Specialist position. 

POSITION SUMMARY: The Community Care Hub Intake line is the centralized intake point for callers who may be placed into the DOH’s coordinated care network or be referred to available resources throughout the state. This position provides contact center support to Washington state residents that need care coordination services.

• This is a remote/hybrid position. Opportunities to attend in-person tabling events representing Crisis Connections may become available.
• This position requires a high-speed internet connection through a wired connection or modem. No Hot spots not allowed.

JOB DUTIES AND RESPONSIBILITIES:

The Intake Specialist will provide positive experiences for the callers, offering peer to peer support, community-based referrals and information to callers utilizing a resource directory. Other tasks as assigned.

QUALIFICATIONS AND SKILLS REQUIRED:

• A minimum of 1-year customer service experience preferred.
• Previous experience working or volunteering in a call center responding to those in undeserved populations preferred.
• Knowledge of available community resources to callers that need additional localized support
• Professional phone demeanor.
• Ability to demonstrate the use of basic listening skills and coach others in utilizing those same skills.
• Previous experience working as a member of team in a fast-paced environment.
• Confidential work setting required

Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates.

• This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as an accommodation. Additional accommodations for the assessment are provided upon request.

Technology Requirements:

• Smart phone with ability to download and use …