Intake Specialist - Part Time (US Law Firm, WFH)

Salary: P300 - P350 per hour

Schedule: 9:00 AM - 3:00 PM EST

What are we looking for?

Skills Required:

• Prior experience as an intake specialist in a law firm (preferably in litigation).
• Strong communication skills, with the ability to handle client interactions professionally.
• Familiarity with LEAP case management software (experience with Clio is a plus).
• Experience with content creation, including writing blog posts, designing graphics, and preparing PowerPoint presentations.
• Ability to train and help improve processes for client intake.
• Detail-oriented, organized, and able to multitask in a fast-paced environment.

Nice to have:

• Background in CLIO and LEAP is a plus to have

What will you do?

Client Intake & Administrative Support:

• Manage the client intake process, ensuring a smooth and professional experience.
• Answer incoming phone calls and provide initial consultation screenings.
• Assist in revamping and optimizing the intake process for efficiency.

Marketing Support:

• Create engaging content for blog posts related to employment law topics.
• Design marketing graphics using Canva.
• Develop PowerPoint presentations for firm use.

Billing & Invoicing Assistance:

• Assist with generating invoices and processing client billing.
• Utilize LEAP for billing and case management.
• Experience with Clio is a plus.

Triage and Referral:

• Assess the nature of each case and effectively triage to the appropriate person(s).
• Collaborate with managing attorney and staff to ensure seamless referrals and handovers.

Communication Skills:

• Demonstrate excellent verbal and written communication skills in interactions with clients and internal teams.
• Provide clear and concise information to clients and colleagues.

Team Collaboration:

• Collaborate with department heads and other team members to ensure a cohesive and coordinated approach to client services.
• Participate in regular meetings to discuss ongoing cases and share relevant information.

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client is an experienced litigator for more than a decade with a focus on employment law as well as experience working with boards of directors of cooperatives and condominiums, They represent corporate management defendants and plaintiffs involved in cases based on claims of discrimination and harassment, as well as matters involving the Fair Labor Standards Act (FLSA), and breach of contract.

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.