Intake Coordinator - Full Time - Homecare (Remote) Salt Lake City

Job Description:

This position is responsible for talking to referral sources, collecting information and entering it into the computer, completing initial authorization, and verifying insurance so the patient can receive appropriate treatment from the appropriate departments.

Shift:

Shift is Sunday, Thursday, Friday 8am-830pm. This position is fully remote after one week of training.

Job Essentials

Provides excellent telephone and in-person customer service. Answers and returns telephone calls promptly and courteously. Triages phone calls as appropriate. Responds to requests in an accurate and timely manner.
Speaks to referral sources. Gathers and inputs intake information into the computer system completing the intake process.
Interfaces with third party payers to determine insurance benefits / self-pay status authorization at the time of intake.
Coordinates with other departments in the facility as needed to ensure the patients will receive appropriate treatment.
Organizes daily activities to assure the department functions according to accepted standards.
Establishes and maintains effective internal and external working relationships.
Responsible for complying with information privacy / confidentiality policies and regulations.
HME Support Services only:
Obtains insurance eligibility and benefits information using various phone and on-line resources. Maintains appropriate authorizations and notifies insurance companies of patient arrival as needed. Ensures eligibility and authorization requirements are completed within the required timeframe.
Performs translation of narrative diagnoses provided by physicians into appropriate ICD-9 or ICD-10 codes.
Maintains productivity levels established by management in completing orders.


Minimum Qualifications

One year of customer service experience.
- and -
Demonstrated excellent interpersonal relations and communications skill.
- and -
Demonstrated experience working effectively in time sensitive situations, handing multiple priorities simultaneously and ability to make prompt accountable decisions.
- and -
Demonstrate ability to work under stress.
- and -
Demonstrated computer and word processing skills.

Preferred Qualifications
 

One year of experience with Medicare/Medicaid and other commercial insurances, preauthorization and utilization management.

- and -

Experience with Centricity/IDX.
- and -
Knowledge of Intermountain Healthcare's computer systems.
- and -
HME Support Services: Bilingual Spanish speaking, Admitting, billing, collection and/or insurance verification experience, Versed in CPT/HCPCS/ICD-9/ICD-10 Codes, and/or Medical Terminology.
- and -
Bilingual Spanish speaking
- and -
Admitting, billing, collection and/or insurance verification experience
- and -
Versed in CPT/HCPCS/ICD-9/ICD-10 Codes
- and -
Medical Terminology
 

Physical Requirements:

Hearing/Listening, Manual Dexterity, Seeing, Speaking

Location:

Homecare - Salt Lake City

Work City:

South Jordan

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for …