Insurtech Vanguard Community Manager

Summary

The Insurtech Vanguards Community Manager is a vital role within our organization, responsible for fostering and nurturing a vibrant and engaged community around our Insurtech Vanguard Program. This individual will act as the bridge between Guidewire and our customers, partners and insurtechs cultivating relationships, facilitating communication, and ensuring a positive and inclusive community experience.

Job Description

Key Responsibilities

• Community Engagement: Actively engage with community members through various channels, including social media, forums, events, quarterly cadence calls and online platforms.

• Partnership Development: Identify, evaluate, and establish partnerships that deliver the most value to the ecosystem. Key objective of accelerating Insurtech Vanguards into the PartnerConnect program and delivering content to the Guidewire Marketplace. 

• Content Creation: Develop and curate compelling content that resonates with the community, sparks conversations, and encourages participation.

• Relationship Building: Build and maintain strong relationships with community members, influencers, and key stakeholders. Specific focus on insurtech organizations and events. 

• Community Growth: Implement strategies to vet new insurtechs  to the community and increase overall engagement.

• Event Planning: Organize and manage online and offline events that bring the community together and foster a sense of belonging. Primary focus on Global Insurtech Vanguard Pitch Days and key industry events worldwide

• Community Feedback: Gather and analyze feedback from the community to identify areas for improvement and inform business decisions.

• Metrics Tracking: Monitor and track key community metrics to measure the effectiveness of community initiatives and identify trends.

Qualifications

• Excellent Communication Skills: Strong written and verbal communication skills are essential for effective community engagement.

• Social Media Savvy: Proficiency in using various social media platforms and tools.

• Interpersonal Skills: Ability to build and maintain positive relationships with diverse individuals.

• Content Creation Skills: Experience in creating and curating engaging content for online communities.

• Event Planning Experience: Ability to organize and manage successful community events.

• Passion for Community: A genuine interest in building and nurturing online/offline communities.

• Bachelor’s degree in Business, Marketing, or a related field.

Additional Skills (Beneficial)

• Experience with Various  Management Tools: Familiarity with platforms like Salesforce, Slack, Google Suite

• Graphic Design or Video Editing Skills: Ability to create visually appealing content for the community.

• Customer Service Experience: Experience in providing excellent customer service and support.

Conclusion

The Community Manager plays a crucial role in shaping the culture and experience of our online community. By fostering engagement, building relationships, and promoting our brand, this individual will help create a thriving and loyal community that supports our business goals.

The US base salary range for this full-time position is $98,000 - $146,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

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