Insurance Operations Associate Director

Branch is on a mission to make insurance less expensive, so more people can be covered. We innovate using data, tech, and automation to simplify insurance from start to finish—we eliminated inaccurate quotes in favor of real prices, created a better way to bundle, and cut unnecessary costs in the traditional insurance process. Then we pass those savings along to our members. Basically, we’re doing insurance the way it was meant to be.

But we didn’t just create the insurance we’ve always wanted, we also created the company we’ve always wanted to work for. As we redefine insurance, we also want to redefine what it means to work in insurance. Find out for yourself.

Branch has a preference for candidates in Ohio, but is open to candidates located in AL, AZ, CT, FL, GA, ID, IL, IN, IA, KS, KY, LA, MD, MA, MI, MN, MS. MO, NE, NV, NJ, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, and WI. 

Branch is remote first, with most Branchers choosing to work from home. Our headquarters are located in Columbus, Ohio, where we come together from time to time to build relationships and connect with each other in real life. Once a year, the entire company gathers for “BranchFest”, a highlight of the year for many Branchers.

About the role

At Branch, we’re reshaping the insurance experience with efficient, transparent, and member-centered solutions. As an Insurance Operations Associate Director, you’ll play a critical role in executing our contract strategy, overseeing contract, compliance and QA operations, and ensuring regulatory alignment—all while enhancing consistency, scalability, and operational impact.

In this role, you’ll lead a team of professionals, working cross-functionally with Legal, Underwriting, Finance, Claims, and Operations. Your focus will be on execution excellence, improving workflows, and ensuring best practices that reflect company standards, risk appetite, and compliance obligations.

This role is ideal for someone who’s energized by driving process improvements, navigating complex regulatory landscapes, and supporting business growth with strong execution, data insights, and a collaborative mindset.

Key Responsibilities

• Execute and evolve contract management processes in alignment with business goals, underwriting strategy, and compliance requirements.

• Manage and develop a professional contract, compliance and QA operations team, providing day-to-day guidance, coaching, and resource planning to ensure performance and delivery.

• Oversee the contract lifecycle, including drafting, reviewing, and executing contracts, while maintaining tools and documentation to support consistency and risk control.

• Ensure adherence to regulatory and legal standards, partnering with Legal and Compliance teams to stay current with changing requirements.

• Collaborate cross-functionally with internal stakeholders to improve workflows and proactively resolve contract, compliance and QA-related challenges.

• Implement process improvements by identifying opportunities to automate, streamline, and standardize contracting practices.

• Support vendor relationships and internal audits related to compliance and documentation.

• Analyze contract data and reporting metrics to help inform business decisions and drive continuous improvement.

Skills, Knowledge, and Expertise

• 8–10 years of experience in insurance contracts, underwriting, risk management, or related fields, with 3–5 years in a team leadership or operations-focused role.

• Strong working knowledge of insurance contract structures, compliance requirements, and industry terminology.

• Experience managing or supporting contract operations or legal documentation systems.

• Demonstrated ability to lead teams, execute complex processes, and build stakeholder relationships across departments.

• Proficiency with contract management tools, workflow optimization, and process documentation.

• Strong communication and collaboration skills, with experience presenting findings and recommendations to cross-functional teams.

• Ability to balance compliance, business needs, and operational agility in a fast-paced, regulated environment.

• Experience in insurtech or growth-stage organizations is a plus.

Why join us at Branch? 

We’re all about getting back to getting each other’s back—that means Branchers, too. So we provide benefits that let you work and live to your fullest.

• Above-market salary—Branch is a data-driven company, so we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits above the mark.

• Pay equity and transparency—Our pay isn’t just above market, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs. 

• Remote-first (with perks)—Work from where you’re most comfortable. We’ll take care of your work from home set-up and monthly internet. We also have a Columbus headquarters if you’d like to join us in an office. 

• Flexible YouTime—We don’t just let you control your own time off.  We actually encourage you to use it. After your first year at Branch, we’ll give you $1000 toward your next vacation. 

• Employee stock options—You’re not just an employee. If you’re full-time, you’re also a part-owner. You’ll have stock options so you can invest in the company you’re helping to grow. 

• Medical, vision, dental—Get all the coverage you need for a healthy, happy life. 

• 401k and contribution matching—Invest in your future. Branch helps you get to retirement on time with a portion of your contributions matched each month. 

What to expect

In light of recent hiring scams across the United States, here’s what the process will look like with Branch (so you know it’s us):

• Please apply to open positions directly through our site. If you don’t see it here, then it shouldn’t exist on another job board. If you’re ever unsure about the legitimacy of a Branch  job posting found on another site, please check the listings here to verify.

• If you're selected to move onto the next phase of the hiring process, a member of our Branch talent team will reach out to you directly from the email domain @ourbranch.com to guide you through our process.

• The process will include a number of interviews, which will all happen either over the phone or on video calls. 

• We will never ask for personal payment or require you to purchase equipment during our interview process. Always be sure to protect your personal information.

Equal Employment Opportunity Employer 

At Branch, we are deeply committed to community. Branch is an Equal Employment Opportunity employer – All qualified applicants and/or employees will receive consideration for employment without regard to the individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.