Insurance Collections Coordinator

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

Role Overview:

The Insurance Collections Coordinator will assist the Insurance Collections team with accurate, detailed, and thorough medical billing processes, while utilizing their Collections billing knowledge to ensure that claims are processing and paying accurately. This role will be working in coordination with the Billing leadership team as well as other departments within the billing spectrum. The ideal candidate is someone who can work independently while meeting the needs of a national organization.

Compensation: $19.40 - 21.00/hour

Location: This position is fully remote and can be performed anywhere within the United States.

Responsibilities: 

• Contact carriers regarding denied claims 

• Submit Appeals to payors as needed to ensure reimbursement for denied claims   

• Timely resubmissions of corrected claims when needed 

• Follow up on claims pending responses from carriers in excess of their standard processing time 

• Follow established policies and procedures to safeguard collection 

• Collaborate with Internal Departments to ensure accuracy of claims processing 

• Report any trends in denied claims to Supervisors 

• Support leadership with daily, weekly monthly reporting needs as required 

• Other duties and/or special projects as needed 

Skills & Experience:  

• High school diploma or GED equivalent required 

• 1+ years of medical facility or medical office billing experience  

• Previous experience with an electronic medical/health record system 

• Knowledge of insurance collections processes 

• Demonstrated ability to research comprehensive collection issues 

• Able to successfully collaborate within team projects 

• Strong attention to detail 

• Understanding of associated privacy legislation related to healthcare information, i.e., HIPAA 

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture 

• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status 

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.