Instructional Designer

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Instructional Designer do at Fiserv?
You will support the knowledge, skills, and productivity of our associates by designing and developing training programs and content based on business needs. These materials will encompass classroom and online courseware, job aids, presentations, facilitator guides, assessments, multimedia, and more. You will create both technical and non-technical content, primarily related to the products, systems, and interaction skills of contact center associates.

What you will do:

• Design and develop learning materials and collateral, including job aids, reference materials, and facilitator guides for at least one line of business.

• Practice the ADDIE/Agile model of beginning-to-end learning solution development.

• Incorporate proven adult learning principles into all development and delivery activities.

• Deliver and train learning material to facilitators.

• Act as a learning and development consultant to the business, keeping training materials up to date.

• Assist with continuous improvement of the Learning & Knowledge Solutions organization by recommending process improvements and curriculum enhancements.

• Build relationships with internal partners and stakeholders, including Supervisors, Managers, and Team Leaders.
 

What you will need to have:

• 2 + years experience in design and development.

• 1+ years of collaboration and basic project management skills.

• 1+ years experience in designing and developing learning materials and collateral for various learning programs in a contact center or customer service environment.

• 1+ years proficiency with design tools such as Adobe Creative Cloud and Articulate 360.
 

What would be great to have:

• Bachelor's degree in a relevant field.

• Experience in consulting within a learning and development context.

• Familiarity with best practices in instructional design and training delivery.

• Proactive approach in staying current with instructional design processes and procedures.

• Certification and application in the ADDIE or similar design methodology – Agile or SAM.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.

• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.

• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.

• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.

• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.

• Advance your career with training, development, certification, and internal mobility opportunities.

• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Important info about this role:

• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.

• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

Salary Range:

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.