Instructional Designer - Hybrid/Remote

Title: Instructional Designer

Location: Hybrid/Irvine, CA, US

Job Type: Full-Time Employee 

Who We Are

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Summary

We are seeking a full-time highly creative instructional designer with expert storytelling skills to develop industry-leading content for our top tier automotive clients. The ideal individual for this position has experience developing e-Learning and Instructor-led or virtual Instructor-led classes.

The ideal candidate can develop new curriculum for our automotive Original Equipment Manufacturers (OEMs). The ideal candidate has experience developing eLearning and Instructor-led courses as well as designing video scripts for micro-learning. You will be a great fit if you love developing highly engaging narratives to teach through storytelling – and you have a passion for creating interactive online training!

Your instructional content will be delivered to retail (dealership) personnel in the sales, service, parts, and warranty departments, as well as to corporate personnel. Areas of focus will include sales and service process, customer experience, operations management, and soft skills, as well as systems training.

In this role you will partner with our account team, graphic designers, production, and our (OEM) clients. Responsibilities include reviewing client materials, conducting training analysis, determining appropriate instructional strategies (according to Bloom’s Taxonomy), writing communications, guides, developing course outlines, storyboards, eLearning production notes and, in the case of instructor-led training, training materials that include presentation decks, facilitator guides, and participant guides.

Responsibilities

• Design and write web-based and instructor-led materials using both traditional as well as modern, interactive, and narrative-based learning approaches
• Develop course outlines, storyboards, video and voiceover scripts, job aids, and production direction …