Inside Technician Consultant I

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

A day in the life:

Under limited supervision, the Consultant I is responsible for providing coaching and oversight to adjusters regarding use of and payments to general contractors and Allstate preferred vendors via the Good Hands Repair Network and Alacrity. The individual reviews, analyzes, and processes mitigation and general contractor bills for payment. This person may be asked to provide guidance and oversight to employees of first- and third-party property claims and support Claims leaders to ensure consistency and objectivity in our claim handling. This person may be asked to conduct quality reviews for appropriate coverage and subrogation investigation, damage determination and estimation, and compliance with claim processes.

Key Responsibilities:

Documents a claim file with notes, evaluations, and decision-making process
Summarizes documents and enters into claim system notes
Analyzes mitigation bills to assess appropriateness of charges and detect duplicate billings
Develops, manages, and audits relationships with mitigation vendors in the Allstate preferred vendor network and Alacrity
Analyzes usage of mitigation vendors and identifies ways to improve usage and vendor partnerships Reinspects or reviews vendor mitigation estimates, makes corrections, and mitigation recommendations and determines correct settlement amounts

Schedule: Monday - Friday

Preferred Qualifications:
Prior Insurance, restoration or mitigation experience
3- 5 years relevant property experience
Have prior experience using estimating software like Xactimate
Value providing an effortless customer service experience
You enjoy the ability to work independently starting your day from home.
View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions
Are organized and able to multi-task in a fast-paced environment
Are known for clear and professional communication – both written and verbal

Supervisory Responsibilities:
This job does not have supervisory duties.

Notice of Licensing Requirement:
As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
If required, the Hiring Manager …