Inside Sales Supervisor - East

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

This position is responsible for overseeing, coordinating and executing the sales teams, by guiding day-to-day operations within the designated specialty. Responsible for assisting the development, maintenance, and implementation of long-term business partnerships with customers is established.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Supervises team and ensures SOP's are correct and followed.
• Fosters a work environment where everyone is respected for their contribution.
• Coaches, counsels, and develops sales team through key performance measures (sales revenue, active accounts, gross profit, etc.) and in- process measures (completed calls, total effort, average talk time, total talk time, hours logged, call monitors, etc.)
• Assists in conducting performance appraisals for all direct reports.
• Provides input on development a succession plan to ensure growth of team members.
• Assists in managing labor hours and vacation, sick, and personal time off to ensure schedule provides optimum sales coverage.
• Maintains focus on highly competitive, multi-segments in the physician market for the purpose of increasing current sales, specialty product as well as core sales.
• Participates in sales meetings focused on improving sales revenue and gross profit and comparing YTD to budget; assists Manager, Inside Sales in providing management with competitor's strengths, weaknesses, movement and overall market knowledge.
• Participates in weekly sales team and customer meetings.
• Builds positive relationships with customers through learned sales skills and techniques. Communicate on process issues and report problems to sales director upon discovery (proactive).
• Maintains competitor pricing, products register and price matching.
• Supervises completion of customer maintenance requests such as address changes, additional ship-to locations, web set-ups, and quality assurance forms.
• Analyzes sales data and suggest gaps in service and product usage.
• Assists with the introduction of new products into assigned markets.
• Audits and analyze scall volumes, and monthly sales numbers to ensure team is performing efficiently and meeting obligations
• Monitors calls to ensure quality customer service and sales techniques.
• Performs related duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained …