Inside Sales Representative - Remote

The Inside Sales Representative (ISR) is responsible for the over-the-phone sales and service process on behalf of stores. This involves following best practices in conjunction with stores, ensuring prompt customer service and driving sales growth. This is a remote position and preference is for someone based in Edmonton/Calgary region. CORE RESPONSIBILITIES
Sales/Operation

• Create and maintain business relationships with customers
• Identify decision makers within targeted leads to begin sales process
• Penetrate all targeted accounts and radiate sales from within client base
• Collaborate with Admin Support team members to determine necessary strategic sales approaches
• Make outbound follow-up calls to existing clients via telephone and email cross-sell and up-sell.
• Handle inbound, unsolicited prospect calls and convert into sales
• Prepare and track weekly sales plans, including customer contacts, quotes and prospects
• Overcome objections of prospective customers
• Emphasize product/service features and benefits, quote prices and create WO
• understand customers' needs and develop sales opportunities
• Answer customer’s questions and offer professional support regarding their business needs
• Create and maintain a database of current and potential customers.
• Stay informed about competitors strategies, products and services.
• Closing sales and achieving sales targets
• Communicate with customers, making outbound calls to potential customers, and following up on leads.
• Where necessary, support marketing/sales efforts such as trade shows, exhibits, and other events

 Product / Service Promotion

• Provide information about company products and services, charges, service conditions, and service availability.
• Ensure the products recommended meets the vehicle requirements and safety necessities.
• Recommend products from Kal Tire core product line.
• Suggest service and maintenance options for long term vehicle safety and reliability.

 WORK EXPERIENCE

• Minimum 1 years’ inside sales experience
• Experience working with CRM or customer database systems

 KNOWLEDGE, SKILLS AND ABILITIES

• Diplomatic and professional approach
• Customer orientated, adaptable and responsive to different customer inquiries
• Proficient computer skills and ability to work with multiple applications at a time
• Solid communication skills
• Results focused
• Bilingual in any other language would be an asset

SPECIAL REQUIREMENTS

• Open availability to cover shifts during operational hours which will include early morning, evening and weekends.
• Some travel might be required

EDUCATION

• Grade 12 or equivalent

What we offer

• Competitive compensation package/The target compensation for this role is $43,900 - $54,900 per year based on experience.
• Comprehensive medical and dental benefits
• Employee Assistance Program
• A group RRSP/DPSP matching program
• Discount on tires and mechanical services
• Positive work culture, opportunities for growth and development, and work-life balance.
• Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.

To be considered for this position at this time, candidates must be legally eligible to work for any Canadian employer.

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