Infrastructure Engineer II

Do you ever wonder what happens inside the cloud?

DigitalOcean (NYSE: DOCN) simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure and fully managed offerings, DigitalOcean enables startups and small and medium-sized businesses (SMBs) to rapidly deploy and scale modern applications. As a remote-first organization, our employees, like our customers, are based around the world.

We want people who are passionate about designing and operating secure systems at scale:

We are looking for an experienced, motivated, adaptable, empathetic engineer who is comfortable working remotely. You will report to the Engineering Manager of the Availability team, and act as a contributor to the team’s mission: Mission: Improve customer happiness and retention by driving availability and process improvements across the company.

Primary Focuses:

• Reduce incident durations: By taking an active role in incident management, trimming down bloated processes, and leading cross-team efforts, the Availability Team decreases downtime and improves reliability.
• Enhance Customer Satisfaction: By communicating effectively during incidents, and writing clear, concise post-mortems, the Availability Team will improve customer trust and retention.

More than anything, we’re looking for someone empathetic, motivated, and driven to grow with us.

DigitalOcean’s Internal Culture and Tooling

DigitalOcean teams communicate primarily via Slack. The Availability team makes use of Jira and GSuite. We strive to make our work-life balance comfortable, and aim to scope work appropriately so that everyone works at a healthy pace. You might expect to be on-call periodically, potentially managing very high-priority incidents.

DigitalOcean’s observability platform comprises VictoriaMetrics, Grafana, Alertmanager, and Elasticsearch. Knowing any of these tools is a bonus, because every service at DO is generally expected to use this platform.

The Availability team exists within the Resiliency division, an arm of the Infrastructure department. We are aimed at driving fast recovery and minimal impact to customer availability. The Resiliency division is made up of a diverse group of nearly 40 engineers located across the US, Canada, and Europe.

The Availability team is a new mission within DO and will be made up of roughly 6 engineers with various skill sets and backgrounds. There are growth opportunities along several tracks (i.e. Tech Lead, Staff Engineer, Project Manager, Engineering Manager, etc).

What You’ll Be Doing:

As an engineer, you will …