Infrastructure & Automation Engineer

Infrastructure & Automation Engineer
Based: Thessaloniki or Katerini, with remote working
Type: Full-time
Salary: Up to €40,000
Eligibility: You must be eligible to work in Greece

The successful candidate will occupy the role of Infrastructure & Automation Engineer at a dynamic and expanding IT enterprise based in the UK. This role enhances our current Infrastructure Team by augmenting its functions and serves as an essential post within our company, demanding both exceptional technical prowess and superior communication and interpersonal abilities. The ideal candidate will possess a robust background in 3rd Line infrastructure support, with proven skills and experience in automation. This person should exhibit a systematic problem-solving strategy, capable of interpreting data to derive practical solutions. The role promises diverse and stimulating responsibilities, engaging with varied personnel and systems. 

Job Responsibilities: 

• Day-to-day management of proactive monitoring toolsets and Endpoint Security platform 

• Automation of common fixes and repetitive tasks within the available toolsets 

• Feed into problem management process to identify and resolve problems 

• Ensuring that appropriate monitoring is in place for all systems to maintain a high level of reliability for our clients 

• Manage and maintain Patching of Workstations and Servers, reporting to clients on a monthly basis 

• You will work collaboratively to ensure the smooth running of the organization's operations, including working closely with all operational teams 

• Monitoring Infrastructure ticket queue, ensuring tickets are delegated according to SLAs 

• Follow processes within the team and between teams to ensure appropriate tasks are actioned, in a timely manner 

• Creating and Maintaining technical documentation 

• Monthly reporting on Patching, Backups, System Health 

• Delivery of a professional and consistent service, internally and to Customers. 

• Managing 3rd party providers and holding them to account 

• Be an advocate for automation of processes, cascading this approach to the team and mentoring more junior members 

• Establish and implement strategies around toolsets, automation, operational efficiency Monitoring Infrastructure ticket queue, ensuring tickets are delegated according to SLAs 

• Delivery of a professional and consistent service, internally and to Customers digitally and verbally 

Personal Skills: 

• Ability to mentor team members and ensure alignment to company values 

• Excellent consultative and communication skills, analytical ability, decision making with the ability to work effectively and autonomously across the organisation at all levels. 

• Good time management skills and ability to achieve immediate and medium-term goals. 

• Good ability to fault find and problem solve under pressure. 

Essential criteria 

• In depth understanding of Hypervisor environments including VMWare, Microsoft Hyper-V in standalone and HA configurations 

• Storage platforms such as NetApp, HPE Nimble, Dell Compellent, Pure  

• Administration and troubleshooting of Microsoft Exchange 2016+  

• Administration of email security services, with proven knowledge of troubleshooting mail flow issues 

• Proficient in PowerShell 

• other scripting languages would be beneficial 

• Troubleshooting internal and public DNS issues  

• Experience of managing Office 365 core services including Exchange Online, Teams, SharePoint, OneDrive 

• Comprehensive knowledge of Supported Windows Server Operating Systems 

• Comprehensive knowledge of Microsoft Azure platform  

• Experience with Microsoft Intune and Autopilot deployment 

• Comprehensive knowledge of networking technologies and routing practices 

• Troubleshooting network issues (TCP/IP) and identifying points of failure 

• Configuring and troubleshooting Firewalls, routers and switches 

• Working Knowledge of ITIL 

About Smartdesc

Smartdesc is an IT Service Provider and Microsoft Gold Partner whose focus is not-for-profit organisations, which includes charities, social enterprises, and the public sector in the UK. We work with large household names like Mind, YMCA and WaterAid, as well as a diverse mix of other charities and non-profits.

We provide a range of IT Services including Strategy & IT Leadership, Cyber Security, Helpdesk Support and Project / Programme Management - tailored to non-profits and delivered through proactive partnerships with our customers.

Staff who work for Smartdesc are of the highest quality, and one of the main reasons for our success. We promote from within, pay for your training and certifications, and have fun in a growing and exciting atmosphere. This means staff stay with us for years, because we invest heavily in them - our retention rate is 98% which is far above the competition.

We are a flat management structure without internal politics, and staff are given a high degree of autonomy to do their jobs to the best of their ability. We celebrate success as a team and you will have the opportunity to immerse yourself in a diverse range of cutting edge technologies and systems, and never pigeonholed into one single area.

Successful candidates deliver exceptional customer support through effort, integrity and honesty. Smartdesc deliver ethical, transparent and customer focused IT services; new team members are carefully picked to ensure they enhance Smartdesc’s ethos and share our values.

Since incorporation in 2012 we have grown to over 70 staff and are projected to have a £5M turnover in our current Financial Year