Information Technology Project Manager-Remote

• We have an opening for a Information Techonology Project Manager position.
• Location: REMOTE Note: online applications accepted only.
• Schedule: M-F 8am-5pmET
• Pay Range: $115,000 to $130,000 

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). 

We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1360268.

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions.  This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

Job Summary

This is a primarily remote role but may require client site visits. Clients often have strict safety and PPE (Personal Protection Equipment) requirements for onsite visitors. 
 

The IT Project Manager is part of a team of technical resources supporting complex integrated facilities management systems for clients of Compass Group North America in a wide variety of industries.  The IT Project Manager supports the ESFM technology team, working cross functionally with ESFM operations teams across various client portfolios.  The IT Project Manager may also interface occasionally with third-party vendor partners within North American (U.S. and Canada) locations. This role is responsible for understanding the overall purpose and process of implementation, delivery, and ongoing support; driving consistency and use of project management processes, project status tracking, communication as well as assisting with task assignment.  Utilization of ESFMX platform will be required.  
 

The IT Project Manager is an individual contributor role and does not directly manage other employees. The role reports to the Direct of Client Engagement for the ESFM Technology team. 

Platforms this role may interface with while managing various projects: ServiceNow, Nuvolo, Poly, SmartInspect, Maintenance Connection, Teams, Google Looker, LMS, SharePoint, Microsoft Office Suite

Job Responsibilities

• Provide prompt and positive client experience
• Communicate proactively with Clients, Operators, and ESFM Technology team
• Partner with relevant cross-functional teams to set up program for success including capturing action items from meetings and providing regular status reporting
• Track, update, and manage project plans as tasks are completed, ensure handoff & communication to keep implementations moving forward
• Develop project schedules and timelines, identify, and track dependencies, and provide visibility into the team’s progress in delivery projects predictably and with quality
• Ensure all projects process steps are followed to execute implementations in a complete and organized manner
• Act as liaison between ESFM Technology team, Operations Teams, and Clients to ensure support and escalations are handled in an effective and timely manner 
• Assist in scheduling cadence meetings, trainings, etc. as needed
• Lead conference calls and meetings as needed for projects in an organized manner
• Escalate platform related issues, platform enhancement opportunities, and feedback provided
• Manage delivery expectations with clear and consistent communication around timing and delivery
• Lead IT critical initiatives and operational planning to achieve business objectives.
• Translate strategies into specific tasks, action plans and deliverables
• Develop and document operations standards for technology solutions
• Quickly evaluate and prioritize projects based on changes in needs, resources, roadblocks, and deadlines
• Anticipate risks and successfully develop and drive mitigation plans
   

Job Qualifications

• Energetic self-starter able to work independently in a fast-paced environment
• Superb written and verbal communication skills characterized by technical acumen, clarity, and brevity, to effectively communicate with client executives and their respective teams.
• High sense of ownership, responsibility, and commitment to quality
• Proven ability to manage multiple tasks and shifting deadlines
• Effective organization, collaboration, planning, problem solving, and analytical skills 
• Excellent interpersonal skills and effective communication skills are necessary to be able to translate technical information to non-technical audiences
• Bachelor’s Degree or equivalent work experience
• Project Management certification preferred
• ITIL certification preferred
• 5+ years of current experience within an Information Technology team
• 5+ years of Project Management experience
•  Demonstrated experience in Business Process Improvement/Redesign
•  Minimum 5 years of technology project management experience
•  Experience working with above listed systems
• Experience in designing project plans, resource management, managing dependencies, and timelines
• Experience in customer service, hospitality or FM industry a plus

Associates at ESFM are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

About Compass Group: Achieving leadership in the foodservice and facility management industry

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. 

Applications are accepted on an ongoing basis.

ESFM maintains a drug-free workplace.

ESFM