Information Technologies Product Owner III - Digital and Technology Partners - Remote

The Product Owner – III will help with the aggressive schedule of the Stratajazz implementation at multiple sites: MSH, MSM, MSW, MSBI, MSB, ISSM, and MSQ. The person will help with ownership of different modules of Strata Jazz, spanning from overall configuration to rollout. This person will own the platform, and the expectation is for this person to be the Subject Matter Expert supporting the applications with a high degree of quality and SLA.  This role will ensure the day-to-day operational activities are running as expected, integrations are working, resolving incidents, managing updates, performing configurations, and performing root cause analysis. Work with Software Partners to understand roadmaps and release management. They also engage with the business areas within their functional domain to support operational business events and any associated application changes. Has implemented and owned Stratajazz in the past.

• Provides design, execution, deployment, and application support for Stratajazz to ensure the day-to-day operational activities are running as expected.
• Manage integrations between different systems and ensure the smooth functioning of integrations
• Manage the Operational Services provided by 3rd party vendors, including monitoring operational metrics and SLAs, facilitating service reviews with the business/IT stakeholders, and coordinating escalations where needed.
• Acts as a liaison among stakeholders (business partners, IT team, service providers) in delivering the Application Support. Lead communication with internal staff and 3rd party service providers as required to resolve issues.
• Continually looks for opportunities to refine operational procedures to ensure support is provided consistently with as few errors as possible.
• Ensures ongoing Application and Vendor compliance
• Partner with the business in supporting operational changes to the application portfolio driven by business events, process improvements, bug fixes, or software releases
• Engages with the IT business partner to ensure IT projects being delivered are done in a supportable manner, that operational procedures are defined/updated prior to the production deployment, and that proper knowledge transition occurs to the application support team
• Continually monitors software releases (SaaS as well as installed software) to assess the changes, define the impacts, and plan appropriately for any regression testing (validation impact where applicable), business/user communications, training, and any operational impacts associated with the changes
• Stays abreast of IT services best practices.
• Ensure SOPs, WIs are adhered to in the day-to-day operations
• Regression testing of applications as required
• Escalating issues with external vendors as required

Education:

Bachelor degree in Computer Science or a related discipline

Experience:

• Twelve years of related experience, In-depth knowledge of associated technology areas that could impact area of responsibility; healthcare technology experience preferred.  
• 5+ years of Stratajazz
• 10 years of experience and expertise in Forecasting, Planning and Cost Accounting is a must
• Provide technical expertise to conduct specific performance or functional tests associated with resolving issues regarding Stratajazz. 
• Excellent communication and presentation skills required.
• Proven record of working with Senior Business Leaders in developing technology roadmaps and strategies.
• Successful track record in delivering IT solutions on time and on budget.
• Demonstrated successful working relationships with IT and Business Partners. 
• Exceptional customer service orientation and collaboration skills.
• Extensive experience working in a team-oriented, collaborative environment.
• Good Project management skills, planning and organization skills desired.

Compensation Statement

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for this role is $103,000.00 - $198,065.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

, 290 - DTP Business Applications - MSH, Mount Sinai Hospital

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization.  We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

 Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.”

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