Infor M3 Analyst

Job Vision:  

The Infor M3 Analyst supports NWGNA ERP functions in Infor M3 Cloudsuite. Work shall be carried out in accordance with instructions given by the responsible NWGNA party. We are seeking an ambassador to carry NWGNA culture in all situations. The ideal person for this role would support all ERP functions in M3, interface to the development team for Ecom & integration dependencies, support subsidiaries in the best way possible, interface with subsidiary users, & evangelize M3 to subsidiaries.

 Job Location:

This position is remote, home office based in specifically approved states of employment. Approved States: Arizona, Delaware, Idaho, Indiana, Illinois, Massachusetts, Pennsylvania, South Carolina, and Texas, Washington state. Applicants will need to attest to legal home address and technical requirements for remote work functionality.  

Responsibilities include:

Advance the M3 platform to implement customer needs while enforcing NWG ERP standards & practices: 

• Drive User Accepted Testing of customer facing experiences in M3.
• Review issues for reproduction steps and root cause and create tasks for Dev team to resolve.
• The M3 Analyst will provide training to end-users, Sales Representatives and Customer Service to empower them to self-service.  
• Legacy ERP support of SAP through upgrade to M3

At least annual international travel is required for this position. Candidates must be able to travel internationally without restrictions.

Successful candidates will:

• Knowledge of NWGNA’s suite of digital tools including:
  1. M3 & Infor WMS Cloudsuite
  2. CBCorporate
  3. Cutterbuck.com or other Big Commerce/D2C experience
  4. PIM (inRiver or similar) 
  5. Shopify experience, especially in migration from Shopify
  6. EDI
• Possess the ability to conceptualize new concepts that provide linkages between the product and technical systems.
• Have excellent communication skills and the ability to discuss technical issues with non-technical staff and customers 
• Demonstrate a positive and professional demeanor and be solution oriented at all times
• Demonstrate strong problem solving and prioritization skills in a changing environment
• Customer focused & dev sympathetic, the ideal candidate both advocates for users & supports the dev team passionately

Education and Experience:

• Undergraduate Degree or equivalent work experience supporting development teams
• 5+ years’ professional experience with digital tools preferred
• ERP (SAP or M3) and PIM experience are highly desirable.
• At least annual international travel is required for this position. Candidates must be able to travel internationally without restrictions.

  Mindset and orientation:

• Ability to organize, prioritize, multitask, and demonstrate flexibility in a dynamic, fast paced environment.
• Embrace challenges, learn from feedback, and …