Inflammation and Immunology Patient Access Coordinator (Gulf Coast)

I&I – Patient Access Coordinator Gulf Coast

ROLE SUMMARY
The Inflammation and Immunology Patient Access Coordinator (PAC) is a non-promotional, field-based role that supports patient access to medicine when prescribed by a patient’s physician for patients who “opt in” for PAC support. The PAC is a subject-matter expert on reimbursement, access, and coverage issues and can educate patients and their caregivers on matters relating to reimbursement, access, and coverage. The PAC will serve as the primary point of contact for patients who “opt in” for PAC support (and their caregivers) regarding the status of their request for reimbursement support and access assistance and will provide updates to patients and caregivers on their status as appropriate.

ROLE RESPONSIBILITIES
• Be the primary point-of-contact for patients who “opt-in” for PAC support and their caregivers regarding the status of their reimbursement and access support.
• Answer questions from patients and their caregivers relating to access and coverage
• Maintain a clear understanding of the access journey process and requirements at each stage of the patient’s journey, and the role played by patients/caregivers in the access journey process.
• Compliantly communicate the access landscape and options to patients/caregivers.
• Work cross functionally with Field Reimbursement Managers and case coordinators to provide more efficient access for patients
• All activity will be performed consistently with Pfizer’s mission, values, and policies and under the direction of their immediate supervisor, the Regional Director for PACs.
• This person must exhibit strong communication and relationship skills to be effective with a host of diverse customers.
• They must conduct themselves with the utmost discretion and confidentiality.
• Must adhere to strict company compliance guidelines and procedures.
• Collaborate successfully with a diverse range of customers, clients, and relevant stakeholders.
• Effectively and compliantly communicate with stakeholders to adopt ideas, actions, or positions through logical and engaging messages without direct authority.
• Effectively link customer insights to the offerings and resources to address patient access barriers.
• Build trust through follow up and knowledge of the access journey.
• Demonstrate excellence in responsible business communication both written and spoken.
Basic Qualifications:

• B.S. or B.A. Degree is required
• Minimum 7-10 years pharmaceutical industry experience typically within the fields of access and reimbursement and/or customer facing roles in pharmaceuticals
• Strong understanding of Reimbursement, Government Payment Systems, Provider/Carrier Networks, Co-Pay Assistance Programs, and knowledge of the Specialty Medication area.
• Experience demonstrating exceptional …