Individual & Family Plans (IFP) & Cigna Small Group (CSG) Operations Advisor - Remote - Cigna Healthcare

Job Summary:

Leads user acceptance testing for mid to large sized time-limited projects involved in the delivery of systems requirements and/or the development of new procedures/processes/or policy solutions to address highly complex business needs. Helps define testing requirements, establishes test strategies and defines priorities for monitoring progress. Evaluates testing status and recommends changes to improve the team's effectiveness. Defines and consults on measurement strategies, tools, scorecards and surveys to improve user acceptance quality level. Coordinates with other project managers and cross functional project team members implementing projects across the three business units of the Government Business Segment.

Core Responsibilities:

· Collaborates with matrix partners to develop project collateral including user acceptance requirements, testing scripts risk/issue logs, and communication plans.

Leads medium to large size testing components support the Gov’t Business strategic initiatives.

· Identifies risks, develops mitigation/contingency plans, and works with the matrix partners to resolve implementation issues in a timely manner.

· Works with matrix partners to ensure all testing outcomes required for operational readiness is included as needed is available.

· Communicates status of testing to all stakeholders regularly.

· Prepares test plans, test scripts and documents key to completion of action items.

· Publishes regular business testing status reports and escalates issues to stakeholders in a timely fashion.

· Collects and analyzes process data to initiate, develop and implement business practices and procedures that focus on increased productivity and reduced cost.

· Responsible for defining, refining and implementing processes to ensure the business operates in an efficient manner.

Minimum Qualifications:

· Bachelor level degree or equivalent work experience is required

· 5+ years of experience business testing required

· Individual insurance practices experience preferred

· Demonstrated ability to foster collaboration and gain support and consensus cross-functionally within a matrixed environment is required

· Strong written and verbal communication skills

· Strong skillset in organization and attention to details

· Strong skillset for driving continuous improvement to ensure efficiency

· Demonstrated core project management skills including project planning, scope management, issue and risk management, resource planning, etc.

· Demonstrated ability to work in a highly matrixed environment

· Ability to cope well with ambiguity.

Technical Skills:

· Intermediate proficiency with Microsoft Products, PowerPoint and Excel required

· Intermediate proficiency in Agile methodology, and Jira

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet …