Implementation Success Partner - AIOA

On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.

Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations.

As an Implementation Success Partner, you will lead and manage client implementations, serving as a strategic partner to healthcare organizations and ensuring successful delivery of Qventus solutions. This role will require close collaboration with clients, R&D, and cross-functional teams to drive adoption, resolve challenges, and deliver measurable outcomes. You will play a hands-on role in managing day-to-day client operations, gathering feedback, and ensuring long-term success.

Key Responsibilities:

• Day-to-Day Client Management: Oversee daily operations at assigned clients, such as Honor and UAMS, including running project management (PM) meetings and ensuring alignment across stakeholders.

• Collaboration with Client Teams: Set agendas for working groups, facilitate feedback sessions with client teams (e.g., RNs), and serve as the point of contact for Patient Concierge escalations.

• Implementation Execution: Guide clients through the implementation journey, from assessments and future-state design to configuration, training, and go-live support.

• Feedback & Resolution: Gather client feedback on solutions like PAT Assist, identify issues, and collaborate with R&D to resolve problems while ensuring client satisfaction.

• Documentation & Standardization: Develop and maintain standardized implementation documentation and training materials to improve processes and scalability.

• Messaging & Communication: Collaborate with internal teams to refine messaging for Patient Concierge and other client communications, ensuring consistency and professionalism.

• Point of Contact for Support: Serve as the primary escalation point and support contact for clients, addressing concerns and providing timely resolutions.

• Value Creation & ROI Validation: Define and measure value-creation initiatives, validate ROI metrics, and help clients navigate their organizations to achieve and demonstrate measurable outcomes.

• Training & Enablement: Deliver tailored training sessions to prepare client teams for solution adoption and provide ongoing support during and post-go-live.

• Cross-Functional Collaboration: Partner with R&D, Product, and other internal teams to prioritize client needs and inform future solution enhancements.

• Operational Oversight: Align go-live schedules with organizational readiness, avoiding resource bottlenecks and ensuring seamless rollouts.

What We’re Looking For:

• 5+ years of experience in implementation, client success, or project management, preferably within healthcare or enterprise SaaS environments.

• Strong experience managing day-to-day operations for clients, running project management meetings, and setting agendas for cross-functional teams.

• Exceptional communication and relationship-building skills, with the ability to engage with stakeholders at all levels.

• Demonstrated ability to resolve escalations, manage competing priorities, and deliver polished, professional communications.

• Analytical and problem-solving skills, with a track record of identifying issues, gathering feedback, and driving solutions.

• Familiarity with healthcare operations and workflows.

• A collaborative and detail-oriented mindset, with a focus on delivering results and creating value for clients.

It’s a Plus if You Have…

• Experience with perioperative workflows or perioperative implementation projects.

• Familiarity with AI-driven or machine-learning-powered solutions, especially in a healthcare context.

• Background in change management, consulting, or organizational transformation.

• Technical expertise in configuring enterprise software solutions.

The salary range for this role is $90,000 to $150,000. Qventus salary bands represent market data across different geographies. We consider several factors when determining compensation, including location, skills and qualifications, and prior relevant experience. Salary is just one component of Qventus’ total package. Some of our key benefits and perks* include but are not limited to: Open Paid Time Off, paid parental leave, professional development, wellness, and technology stipends, generous employee referral bonus, and employee stock option awards.

We believe that diversity, equity, inclusion, and belonging are fundamental to improving healthcare and society, and that’s why we’re building a company that leads the way. We hold ourselves accountable to using fair hiring processes that mitigate the negative impacts of unconscious bias. We also work to ensure that people from underrepresented groups play meaningful roles on both sides of the interview table. We are an equal opportunity employer and give all qualified applicants consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Candidate information will be treated in accordance with our candidate privacy notice which can be found here: https://qventus.com/ccpa-privacy-notice/

Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.

*Benefits and perks are subject to plan documents and may change at the company's discretion.