Implementation Specialist

The opportunity:

ReMatter is a fast-growing start-up pioneering the future of the industrial scrap recycling industry ($120bn and growing!). We serve the world's leading industrial recyclers, helping them transform industrial and consumer scrap into new, usable materials. Our platform modernizes end-to-end workflows within the scrap recycling industry and is the core solution on which their business runs.

We are seeking a proactive Implementation Specialist to join our Customer Experience Team. This role will help lead new customer implementations including software configuration, data import, report creation, hardware integration, end-user training, and onsite visits as needed.

This is a remote or hybrid role. There will be some travel involved to visit customers and assist them with in-person onboardings. 

About ReMatter

ReMatter is not just a company; it's a mission-driven team of innovators, backed by top Silicon Valley investors. Founded by ambitious Stanford graduates recognized in Forbes 30-Under-30, we're built on principles of competitive greatness, autonomy, and team collaboration. Our culture is one of transparency, mutual respect, and constructive feedback, all aimed at collective progress and a brighter, more sustainable future.

As an Implementation Specialist, you will:

• Build a deep understanding of the scrap metal recycling industry and how ReMatter can help Recyclers operate more efficiently and improve business outcomes

• Become an expert on the ReMatter product and its use cases for Recyclers

• Lead end-to-end onboards for our new customers from contract signature through successful launch and ongoing use

• Configure ReMatter’s software platform for new customers with appropriate settings and permissions

• Clean and import customer data into the platform

• Build custom reports and templates to support customers’ data needs

• Lead end-user training sessions with clients during and after onboarding

• Travel to scrap yards for in-person go-lives on an as-needed basis

• Work closely with the sales team to ensure a smooth transition for clients from the sales process to implementation and beyond

• Hone your customer experience skill-set including client relationship management, problem-solving, and more

We’re looking for someone that has:

• 4+ years of prior success in a customer-facing role, preferably in implementation, training, or a related function in a SaaS environment

• Prior work experience with Microsoft Excel, Windows, and other software/IT programs

• Strong written and verbal communication

• A positive attitude and can-do mindset

• Strong self-motivation, grit, and a competitive spirit

• A customer-first mindset and bias towards action

• Highly organized and detail-oriented

• Demonstrated ability to work in a fast-paced and dynamic work environment

Nice to …